The Impact Of Outsourcing on Hotel Efficiency and Performance

Vanessa Wangsa, Ivana Valencia Erwen, Sharren Natasha, Patricia Shielline, Regina Calista Poluan, Nuraeni Wulandari, Kalfin Kalfin
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Abstract

Outsourcing has become a commonly used strategy in the hotel industry to improve operational efficiency and hotel performance. Hotel performance is very important in maintaining the quality of service provided to consumers. Therefore, this research aims to find out the impact of the use of outsourcing on the efficiency and performance of hotels in the Gading Serpong area. In this research, the data used is hotel data in Gading Serpong. The method used in the research is a qualitative method. Based on the research results, it was found that outsourcing has a big influence on hotel efficiency and performance. The number of hotels in the Gading Serpong area is 8 hotels with a classification of 1 to 5 stars. Every hotel in the Gading Serpong area uses outsourcing as a resource to help meet customer satisfaction by increasing hotel efficiency and performance. These findings provide valuable insights for hotel managers in designing strategies to improve their efficiency and performance. As a result, it is hoped that this research can become an important reference for the hotel industry, especially for hotel managers in the Gading Serpong area, in optimizing the use of outsourcing to improve customer experience and strengthen their market position.
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外包对酒店效率和绩效的影响
外包已成为酒店业提高运营效率和酒店绩效的常用策略。酒店绩效对于保持为消费者提供的服务质量非常重要。因此,本研究旨在找出外包的使用对 Gading Serpong 地区酒店效率和绩效的影响。本研究使用的数据是 Gading Serpong 地区的酒店数据。研究采用的方法是定性方法。研究结果表明,外包对酒店效率和绩效有很大影响。Gading Serpong 地区共有 8 家酒店,星级从 1 星到 5 星不等。加丁瑟邦地区的每家酒店都将外包作为一种资源,通过提高酒店效率和绩效来帮助满足客户满意度。这些发现为酒店管理者设计提高效率和业绩的战略提供了宝贵的见解。因此,希望本研究能成为酒店业,尤其是加定瑟邦地区酒店管理者的重要参考资料,以优化外包的使用,改善客户体验,巩固市场地位。
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