Bridging Bytes and Behaviors: Unraveling the Multifaceted Interplay of Technology and Employee Dynamics Over Time Through Text-mining and Systematic Literature Review

Abstract

Purpose - The study is conducted to explore the complex relationship between technological integration and its consequences for employees, examining the multifaceted impacts of advanced technologies on organizational operations and workforce dynamics over the past four decades. Design/Methodology/Approach - To accomplish this, the study employs a robust approach involving rigorous text-mining analysis and a systematic literature review encompassing a vast dataset of 7,000 articles published from 1983 to 2022. This methodology is meticulously designed to discern the evolution of technology-related research by tracing prevalent topics and keywords throughout the extensive literature corpus. Findings - The study's findings indicate mixed effects of technology on employee parameters. While technology integration can lead to negative impacts such as increased turnover intention, anxiety, and health issues, recent literature also points to a paradigm shift, highlighting the contrast between technology-mediated and traditional face-to-face interactions. Research Implications - Organizations should consider the dual nature of technology's impact on the workforce. There is a critical need for integrating technology in a way that boosts productivity while also prioritizing employee well-being. The study suggests that redefining work-life dynamics is essential to maintain a harmonious balance in the increasingly digitalized workplace. The findings lay the groundwork for future research on understanding the complex effects of technology in organizational settings.