Measuring the routine and non-routine task contents: a comparative study between state and industrial sector employees

Narsymbat Salimgereyev, Bulat Mukhamediyev, Aijaz A. Shaikh
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Abstract

Purpose

This study developed new measures of the routine and non-routine task contents of managerial, professional, technical, and clerical occupations from a workload perspective. Here, we present a comparative analysis of the workload structures of state and industrial sector employees.

Design/methodology/approach

Our method involves detailed descriptions of work processes and an element-wise time study. We collected and analysed data to obtain a workload structure that falls within three conceptual task categories: (i) non-routine analytic tasks, (ii) non-routine interactive tasks and (iii) routine cognitive tasks. A total of 2,312 state and industrial sector employees in Kazakhstan participated in the study. The data were collected using a proprietary web application that resembles a timesheet.

Findings

The study results are consistent with the general trend reported by previous studies: the higher the job level, the lower the occupation’s routine task content. In addition, the routine cognitive task contents of managerial, professional, technical, and clerical occupations in the industrial sector are higher than those in local governments. The work of women is also more routinary than that of men. Finally, vthe routine cognitive task contents of occupations in administrative units are higher than those of occupations in substantive units.

Originality/value

Our study sought to address the challenges of using the task-based approach associated with measuring tasks by introducing a new measurement framework. The main advantage of our task measures is a direct approach to assessing workloads consisting of routine tasks, which allows for an accurate estimation of potential staff reductions due to the automation of work processes.

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例行和非例行工作内容的测量:国家和工业部门雇员的比较研究
目的本研究从工作量的角度出发,对管理、专业、技术和办事员职业的例行和非例行任务内容制定了新的衡量标准。在此,我们对国家和工业部门雇员的工作量结构进行了比较分析。设计/方法/途径我们的方法包括详细描述工作流程和按要素进行时间研究。我们通过收集和分析数据,得出了属于以下三个概念任务类别的工作量结构:(i) 非例行分析任务;(ii) 非例行互动任务;(iii) 例行认知任务。哈萨克斯坦共有 2,312 名国家和工业部门雇员参与了这项研究。研究结果研究结果与以往研究报告的总体趋势一致:工作级别越高,职业的常规任务含量越低。此外,工业部门的管理、专业、技术和办事员职业的例行认知任务含量高于地方政府。女性的工作也比男性更加日常化。最后,行政单位职业的常规认知任务内容高于实务单位职业的常规认知任务内容。原创性/价值我们的研究试图通过引入一个新的测量框架来解决与任务测量相关的基于任务的方法所面临的挑战。我们的任务测量方法的主要优势在于可以直接评估由常规任务组成的工作量,从而准确估算工作流程自动化可能带来的人员裁减。
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来源期刊
CiteScore
7.90
自引率
9.70%
发文量
87
期刊介绍: ■Organisational design and methods ■Performance management ■Performance measurement tools and techniques ■Process analysis, engineering and re-engineering ■Quality and business excellence management Articles can address these topics theoretically or empirically through either a descriptive or critical approach. The co-Editors support articles that significantly bring new knowledge to the area both for academics and practitioners. The material for publication in IJPPM should be written in a manner which makes it accessible to its entire wide-ranging readership. Submissions of highly technical or mathematically-oriented papers are discouraged.
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