A novel approach for managing change in warehouse processes via integration of business process re-engineering and interval-valued hesitant fuzzy DEMATEL

IF 4.5 3区 管理学 Q1 BUSINESS Business Process Management Journal Pub Date : 2024-05-03 DOI:10.1108/bpmj-07-2023-0567
Zeynep Tuğçe Kalender
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引用次数: 0

Abstract

Purpose

The main purpose of this study is to present a new approach to managing process changes in uncertain conditions. The proposed approach is applied in one of the largest production companies in Turkey to manage the changes in their warehouse processes which formed after the merger.

Design/methodology/approach

In the model, interval-valued hesitant fuzzy the decision-making trial and evaluation laboratory (IVHF-DEMATEL) methodology is integrated into one of the most used BPR tools, change matrix. The main focus of the proposed model is to increase both flexibility and applicability in uncertain conditions. Thus, while the change matrix enables companies to be agile and responsive to changes, IVHF-DEMATEL provides a better way to continuously evaluate and determine critical processes, and strategies to align with evolving conditions.

Findings

Initial analysis revealed two major problems, the slowness of shipments caused by the increase in costs and the confusion in the organizational structure. However, the conventional methods fall short of effectively determination of critical objectives in terms of dealing with uncertainty. Therefore, a comprehensive roadmap for managing the change is developed with the integration of IVHF-DEMATEL and change matrix so that a successful transition is achieved.

Originality/value

It is believed that the study will contribute to the existing literature by providing a novel approach in which the IVHF-DEMATEL methodology is integrated into the change matrix. Also, the study provides a guideline for practical applications by presenting a step-by-step implementation of the model.

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通过整合业务流程再造和区间值犹豫模糊 DEMATEL,管理仓库流程变革的新方法
目的本研究的主要目的是提出一种在不确定条件下管理流程变更的新方法。在该模型中,区间值犹豫模糊决策试验和评估实验室(IVHF-DEMATEL)方法被集成到最常用的业务流程重组工具之一--变革矩阵中。所提议模型的主要重点是提高在不确定条件下的灵活性和适用性。因此,变革矩阵使公司能够灵活应对变化,而 IVHF-DEMATEL 则提供了一种更好的方法,可持续评估和确定关键流程和战略,以适应不断变化的条件。然而,传统方法在应对不确定性方面无法有效确定关键目标。因此,通过整合 IVHF-DEMATEL 和变革矩阵,制定了管理变革的综合路线图,以实现成功过渡。此外,本研究还通过介绍该模型的逐步实施,为实际应用提供了指导。
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来源期刊
CiteScore
8.60
自引率
9.80%
发文量
58
期刊介绍: Business processes are a fundamental building block of organizational success. Even though effectively managing business process is a key activity for business prosperity, there remain considerable gaps in understanding how to drive efficiency through a process approach. Building a clear and deep understanding of the range process, how they function, and how to manage them is the major challenge facing modern business. Business Process Management Journal (BPMJ) examines how a variety of business processes intrinsic to organizational efficiency and effectiveness are integrated and managed for competitive success. BPMJ builds a deep appreciation of how to manage business processes effectively by disseminating best practice. Coverage includes: BPM in eBusiness, eCommerce and eGovernment Web-based enterprise application integration eBPM, ERP, CRM, ASP & SCM Knowledge management and learning organization Methodologies, techniques and tools of business process modeling, analysis and design Techniques of moving from one-shot business process re-engineering to continuous improvement Best practices in BPM Performance management Tools and techniques of change management BPM case studies.
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