Getting Rid of Organizational Complacency in a Dynamic Environment

Abstract

This case investigates the external consultant’s organizational diagnosis aimed at understanding the imperative for change within Infotics Solutions. It explores various concepts, including the nature of planned change and the resistance exhibited by employees. Emphasis is placed on the necessity of a comprehensive organizational diagnosis before embarking on the change process, highlighting the pitfalls of relying solely on a leader’s intuition and experience to initiate change. Furthermore, the case underlines the implementation of human resource management interventions and their significance from both employee and organizational standpoints. It addresses the protagonist’s recognition of the need for external consultants’ expertise to grasp the problem and devise a strategic change process. The consultants’ methodical approach to planning change across different themes to achieve organizational objectives is elucidated, featuring the importance of employing the right diagnosis technique in situations where the problem is unclear. The case also showcases the consultants’ analytical approach to problem-solving, offering specific solutions tailored to the organization’s needs. Ultimately, it illustrates the challenges faced by organizations that lean heavily on past successes and struggle to adapt to evolving environmental demands. Lastly, the case highlights the importance of analysing survey results and implementing theme-based interventions to address the issues confronting the organization and its employees at Infotics Solutions.