Conceptual analysis of sensitive business processes

IF 4.5 3区管理学 Q1 BUSINESS Business Process Management Journal Pub Date : 2024-06-03 DOI:10.1108/bpmj-08-2023-0625

Mariam Ben Hassen, Mohamed Turki, Faiez Gargouri

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Abstract

Purpose

This paper introduces the problematic of the SBP modeling. Our objective is to provide a conceptual analysis related to the concept of SBP. This facilitates, on the one hand, easier understanding by business analysts and end-users, and one the other hand, the integration of the new specific concepts relating to the SBP/BPM-KM domains into the BPMN meta-model (OMG, 2013).

Design/methodology/approach

We propose a rigorous characterization of SBP (Sensitive Business Processes) (which distinguishes it from classic, structured and conventional BPs). Secondly, we propose a multidimensional classification of SBP modeling aspects and requirements to develop expressive, comprehensive and rigorous models. Besides, we present an in-depth study of the different modeling approaches and languages, in order to analyze their expressiveness and their abil-ity to perfectly and explicitly represent the new specific requirements of SBP modeling. In this study, we choose the better one positioned nowadays, BPMN 2.0, as the best suited standard for SBP representation. Finally, we propose a semantically rich conceptualization of a SBP organized in core ontology.

Findings

We defined a rigorous conceptual specification for this type of BP, organized in a multi-perspective formal ontology, the Core Ontology of Sensitive Business Processes (COSBP). This reference ontology will be used to define a generic BP meta-model (BPM4KI) further specifying SBPs. The objective is to obtain an enriched consensus modeling covering all generic concepts, semantic relationships and properties needed for the exploitation of SBPs, known as core modeling.

Originality/value

This paper introduces the problem of conceptual analysis of SBPs for (crucial) knowledge identification and management. These processes are highly complex and knowledge-intensive. The originality of this contribution lies in the multi-dimensional approach we have adopted for SBP modeling as well as the definition of a Core Ontology of Sensitive Business Processes (COSBP) which is very useful to extend the BPMN notation for knowledge management.

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敏感业务流程的概念分析

目的本文介绍了 SBP 建模的问题。我们的目标是提供与 SBP 概念相关的概念分析。这一方面有助于业务分析师和最终用户更容易理解，另一方面有助于将与 SBP/BPM-KM 领域相关的新特定概念集成到 BPMN 元模型中（OMG，2013 年）。其次，我们提出了 SBP 建模方面和要求的多维分类，以开发具有表现力、全面而严谨的模型。此外，我们还对不同的建模方法和语言进行了深入研究，以分析它们的表现力及其完美、明确地表达 SBP 建模新的特定要求的能力。在这项研究中，我们选择了时下较好的 BPMN 2.0 作为最适合 SBP 表示的标准。最后，我们提出了一种在核心本体中组织的语义丰富的 SBP 概念化。研究结果我们为这种类型的 BP 定义了严格的概念规范，并将其组织在一个多视角的正式本体--敏感业务流程核心本体（COSBP）中。该参考本体将用于定义通用业务流程元模型（BPM4KI），以进一步规范 SBP。其目的是获得一个丰富的共识建模，涵盖开发 SBPs（即核心建模）所需的所有通用概念、语义关系和属性。这些过程非常复杂且知识密集。本文的独创性在于我们为 SBP 建模所采用的多维方法，以及敏感业务流程核心本体（COSBP）的定义，这对扩展知识管理的 BPMN 符号非常有用。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Business Process Management Journal Multiple-

CiteScore

8.60

自引率

9.80%

发文量

期刊介绍： Business processes are a fundamental building block of organizational success. Even though effectively managing business process is a key activity for business prosperity, there remain considerable gaps in understanding how to drive efficiency through a process approach. Building a clear and deep understanding of the range process, how they function, and how to manage them is the major challenge facing modern business. Business Process Management Journal (BPMJ) examines how a variety of business processes intrinsic to organizational efficiency and effectiveness are integrated and managed for competitive success. BPMJ builds a deep appreciation of how to manage business processes effectively by disseminating best practice. Coverage includes: BPM in eBusiness, eCommerce and eGovernment Web-based enterprise application integration eBPM, ERP, CRM, ASP & SCM Knowledge management and learning organization Methodologies, techniques and tools of business process modeling, analysis and design Techniques of moving from one-shot business process re-engineering to continuous improvement Best practices in BPM Performance management Tools and techniques of change management BPM case studies.