Corrigendum to “Improving complaint handling service with a qualitative approach: A public sector case”

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用定性方法改进投诉处理服务:公共部门案例"
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来源期刊
Journal of Information Technology Teaching Cases
Journal of Information Technology Teaching Cases Social Sciences-Library and Information Sciences
CiteScore
2.30
自引率
0.00%
发文量
29
期刊介绍: The Journal of Information Technology Teaching Cases (JITTC) provides contemporary practical case materials for teaching topics in business and government about uses and effectiveness of technology, the organisation and management of information systems and the impacts and consequences of information technology. JITTC is designed to assist academics, scholars, and teachers in universities and other institutions of executive education, as well as instructors of organizational training courses. Case topics include but are not restricted to: alignment with the organization, innovative uses of technology, emerging technologies, the management of IT, including strategy, business models, change, infrastructure, organization, human resources, sourcing, system development and implementation, communications, technology developments, technology impacts and outcomes, technology futures, national policies and standards.
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