Effect of abusive supervision on emotional exhaustion and organizational citizenship behavior: a moderating role of workplace friendship

IF 4.2 3区 管理学 Q2 MANAGEMENT Leadership & Organization Development Journal Pub Date : 2024-06-18 DOI:10.1108/lodj-07-2023-0383
Hassan T. Al-kashab
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Abstract

Purpose

This study uses the Conservation of Resource theory to examine the influence of abusive supervision on organizational citizenship behavior (OCB) via emotional exhaustion, using a moderated mediation framework.

Design/methodology/approach

A questionnaire was adapted to collect data from 212 full-time employees in 22 private health centers in Nineveh governorate in Iraq in two waves. Hypotheses were tested using hierarchical regression and bootstrapping analyses.

Findings

This study suggests that workplace friendship reduces the positive relationship between abusive supervision and emotional exhaustion of employees and reduces the negative indirect effect of abusive supervision on OCB.

Originality/value

First, this study provides academicians with a better understanding of the moderating effect of workplace friendship on the relationship between abusive supervision and emotional exhaustion and then its impact on OCB. Second, the paper is one of the few studies that dealt with the abusive supervision in the health sector using data from the Middle East in Iraq, while most leadership research is conducted in the western part of the world.

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滥用监督对情绪衰竭和组织公民行为的影响:工作场所友谊的调节作用
设计/方法/途径通过问卷调查,分两轮收集了伊拉克尼尼微省 22 家私营医疗中心 212 名全职员工的数据。研究结果本研究表明,职场友谊降低了辱骂性监督与员工情绪耗竭之间的正相关关系,并降低了辱骂性监督对OCB的负间接影响。原创性/价值首先,本研究让学术界更好地了解了职场友谊对辱骂性监督与情绪耗竭之间关系的调节作用,进而对OCB的影响。其次,本文是为数不多的利用中东地区伊拉克的数据研究卫生部门滥用监督问题的研究之一,而大多数领导力研究都是在西方国家进行的。
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来源期刊
CiteScore
7.70
自引率
6.10%
发文量
72
期刊介绍: The journal addresses a broad range of topics which are relevant to organizations and reflective of societal developments. Public and private sector organizations alike face ongoing pressure to streamline activities, improve efficiency and achieve demanding organizational objectives. In this context, the ability of senior managers to understand the culture and dynamics of organizations and to deliver strong leadership during periods of change, could be the difference between organizational failure and success.
期刊最新文献
Unlocking organisational citizenship and innovation: a servant leadership approach for psychological empowerment Examining the extended full-range leadership model and leadership effectiveness in remote work contexts: the moderating role of VUCA environments Religiosity as a buffer against the impact of abusive supervision on employee unethical behavior: a moderated mediation model Cynicism, justice and behavioral support for change: a moderated mediation analysis Leader generosity and employee knowledge sharing: an episodic perspective of generalized reciprocity
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