Hybrid working – Benefits and challenges for productivity and performance

Simon Williams, Nicky Shaw
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Abstract

Purpose

We explore the benefits and challenges for organisations using hybrid working practices post-pandemic. We focus upon the non-profit English social housing sector; however, this research is relevant to any organisation adopting hybrid working practices. The implications for productivity and performance management of hybrid practices are currently not well understood.

Design/methodology/approach

Within this Reflective Practice work, we apply a dual-theoretic lens to a new Ways of Working tool and adopt a mixed methods approach. First scoping interviews were conducted with senior managers possessing strategic knowledge of their organisations’ approaches to hybrid working. Secondly, a large-scale survey was administered to evaluate employees’ perceptions of hybrid working, including their concerns for future impacts.

Findings

Our data identify several benefits and challenges associated with hybrid working. Reclaimed commuting time was deemed a positive benefit, alongside greater personal time, work-life balance and (for the majority) less-interrupted workspace. Challenges were identified regarding the transparency of staff reward and recognition, the potential for masked burnout and purposeful team communication.

Research limitations/implications

Due to the unique context of the pandemic and widespread, but sudden adoption of home- and hybrid working, this study can be taken as a snapshot in time as organisations recalibrate the consequences of new ways of working.

Originality/value

Despite hybrid working having been possible for decades, many articles describe typical benefits (e.g. less commuting time) and challenges (e.g. organisational culture) without fully understanding productivity and performance implications. To explore this, we extend Palvalin et al.’s (2015) Tool by establishing a theoretical foundation through the conservation of resources theory and practice theory.

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混合式工作--提高生产率和绩效的优势与挑战
目的我们探讨了大流行后采用混合工作方法的组织所面临的益处和挑战。我们将重点放在非营利性的英国社会住房领域,但这项研究也适用于任何采用混合工作方法的组织。在这项反思性实践工作中,我们将双重理论视角应用于新的工作方式工具,并采用了混合方法。首先,我们对拥有本组织混合工作方式战略知识的高级管理人员进行了范围界定访谈。其次,进行了一项大规模调查,以评估员工对混合工作方式的看法,包括他们对未来影响的担忧。除了更多的个人时间、工作与生活的平衡以及(对大多数人而言)更少干扰的工作空间之外,节省通勤时间也被认为是一个积极的好处。研究的局限性/影响由于大流行病的特殊背景以及在家工作和混合工作方式的广泛而突然的采用,这项研究可以被看作是组织重新调整新工作方式后果时的一个时间快照。原创性/价值尽管混合工作方式已经存在了几十年,但许多文章在描述其典型优势(如减少通勤时间)和挑战(如组织文化)时,并没有充分理解其对生产率和绩效的影响。为了探讨这个问题,我们扩展了 Palvalin 等人(2015 年)的工具,通过资源保护理论和实践理论建立了一个理论基础。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
7.90
自引率
9.70%
发文量
87
期刊介绍: ■Organisational design and methods ■Performance management ■Performance measurement tools and techniques ■Process analysis, engineering and re-engineering ■Quality and business excellence management Articles can address these topics theoretically or empirically through either a descriptive or critical approach. The co-Editors support articles that significantly bring new knowledge to the area both for academics and practitioners. The material for publication in IJPPM should be written in a manner which makes it accessible to its entire wide-ranging readership. Submissions of highly technical or mathematically-oriented papers are discouraged.
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