Decision making performance of business analytics capabilities: the role of big data literacy and analytics competency

IF 4.5 3区管理学 Q1 BUSINESS Business Process Management Journal Pub Date : 2024-07-09 DOI:10.1108/bpmj-11-2023-0894

Ikhsan A. Fattah

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Abstract

Purpose

This study investigates the relationships between data governance (DG), business analytics capabilities (BAC), and decision-making performance (DMP), with a focus on the mediating effects of big data literacy (BDL) and data analytics competency (DAC).

Design/methodology/approach

The study was conducted with 178 experienced managers in public service organizations, using a quantitative approach. Structural equation modeling (SEM) and mediation tests were employed to analyze the data.

Findings

The findings reveal that DG and BDL are critical antecedents for developing analytical capabilities. Big data literacy mediates the relationship between DG and BAC, while BAC mediates the relationship between DG and DMP. Furthermore, DAC mediates the relationship between BA capabilities and DMP, explaining most of the effect of BAC on DMP.

Practical implications

These results highlight the importance of DG in fostering BDL and analytical skills for improved decision-making in organizations.

Originality/value

By prioritizing DG practices that promote BDL and analytical capabilities, organizations can leverage business analytics to enhance decision-making.

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商业分析能力的决策绩效：大数据素养和分析能力的作用

目的本研究调查了数据治理（DG）、业务分析能力（BAC）和决策绩效（DMP）之间的关系，重点关注大数据素养（BDL）和数据分析能力（DAC）的中介效应。研究结果研究结果表明，DG 和 BDL 是发展分析能力的关键先决条件。大数据素养是 DG 与 BAC 关系的中介，而 BAC 则是 DG 与 DMP 关系的中介。此外，DAC 在 BA 能力和 DMP 之间的关系中起中介作用，解释了 BAC 对 DMP 的大部分影响。原创性/价值通过优先考虑促进 BDL 和分析能力的 DG 实践，组织可以利用业务分析来加强决策。

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来源期刊

Business Process Management Journal Multiple-

CiteScore

8.60

自引率

9.80%

发文量

期刊介绍： Business processes are a fundamental building block of organizational success. Even though effectively managing business process is a key activity for business prosperity, there remain considerable gaps in understanding how to drive efficiency through a process approach. Building a clear and deep understanding of the range process, how they function, and how to manage them is the major challenge facing modern business. Business Process Management Journal (BPMJ) examines how a variety of business processes intrinsic to organizational efficiency and effectiveness are integrated and managed for competitive success. BPMJ builds a deep appreciation of how to manage business processes effectively by disseminating best practice. Coverage includes: BPM in eBusiness, eCommerce and eGovernment Web-based enterprise application integration eBPM, ERP, CRM, ASP & SCM Knowledge management and learning organization Methodologies, techniques and tools of business process modeling, analysis and design Techniques of moving from one-shot business process re-engineering to continuous improvement Best practices in BPM Performance management Tools and techniques of change management BPM case studies.