How groups manage conflict when using model-driven decision support: An epistemic motivation lens

IF 6.7 2区 管理学 Q1 MANAGEMENT Omega-international Journal of Management Science Pub Date : 2024-07-05 DOI:10.1016/j.omega.2024.103142
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Abstract

In this study we investigate whether the preference for deliberate and deep information processing, also known as epistemic motivation, affects an important feature of model-driven decision support practice, namely, to serve as an aid to surface and manage cognitive conflict within the group. We report on an experimental study that adopts a process-oriented methodology to examine the conflict management behaviours and trajectories of groups high and low in epistemic motivation. Our findings reveal that groups exhibited a variety of patterns of conflict management despite using the same model-driven decision support approach. In addition, three facets of epistemic motivation (discomfort with ambiguity, decisiveness, preference for order and structure) were significant co-variates of the variance in groups’ conflict management trajectories. Notably, only a small proportion of groups high in epistemic motivation were able to confront their conflict and resolve it in positive ways. Our findings have significant implications for the theory and practice of model-driven decision support.

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团体在使用模型驱动决策支持时如何管理冲突:认识论动机透视
在本研究中,我们探讨了对深思熟虑的信息处理(也称为认识动机)的偏好是否会影响模型驱动决策支持实践的一个重要特征,即作为一种辅助工具来浮现和管理小组内的认知冲突。我们报告了一项实验研究,该研究采用了一种以过程为导向的方法,考察了高认识动机和低认识动机小组的冲突管理行为和轨迹。我们的研究结果表明,尽管使用了相同的模型驱动决策支持方法,但各小组表现出了不同的冲突管理模式。此外,认识动机的三个方面(对模糊性的不适感、果断性、对秩序和结构的偏好)是群体冲突管理轨迹差异的重要共变因素。值得注意的是,只有一小部分高认识动机的小组能够正视冲突,并以积极的方式解决冲突。我们的发现对模型驱动决策支持的理论和实践具有重要意义。
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来源期刊
Omega-international Journal of Management Science
Omega-international Journal of Management Science 管理科学-运筹学与管理科学
CiteScore
13.80
自引率
11.60%
发文量
130
审稿时长
56 days
期刊介绍: Omega reports on developments in management, including the latest research results and applications. Original contributions and review articles describe the state of the art in specific fields or functions of management, while there are shorter critical assessments of particular management techniques. Other features of the journal are the "Memoranda" section for short communications and "Feedback", a correspondence column. Omega is both stimulating reading and an important source for practising managers, specialists in management services, operational research workers and management scientists, management consultants, academics, students and research personnel throughout the world. The material published is of high quality and relevance, written in a manner which makes it accessible to all of this wide-ranging readership. Preference will be given to papers with implications to the practice of management. Submissions of purely theoretical papers are discouraged. The review of material for publication in the journal reflects this aim.
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