Detrimental Effects of Remaining Silent about Operational Concerns at Work: Implications for Employee Outcomes

IF 4.9 1区管理学 Q1 MANAGEMENT Organization Studies Pub Date : 2024-08-11 DOI:10.1177/01708406241273795

Muammer Ozer, Tingting Chen, Jacky Tang

引用次数: 0

Abstract

Although employee opinions play an important role in effective organizational functioning, research shows that employees, paradoxically, tend to withhold their opinions at work. Responding to numerous calls for future research in the literature, we study the adverse effects of employee silence on employee outcomes. Using a field (Study 1) and an experimental (Study 2) study, we advance the current understanding of employee silence and show its detrimental consequences for employees’ job performance and creativity and the mechanisms underlying these relationships. Both studies consistently showed that employees’ silence about their work-related operational concerns was positively related to their emotional exhaustion, which was then negatively related to their job performance and creativity. Moreover, they revealed that these relationships were stronger when employees’ internal locus of control and the actionability of their concerns were high rather than low.

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对工作中的业务问题保持沉默的有害影响：对员工结果的影响

虽然员工的意见在组织的有效运作中发挥着重要作用，但研究表明，员工在工作中却倾向于隐瞒自己的意见。为了响应文献中对未来研究的大量呼吁，我们研究了员工沉默对员工结果的不利影响。通过实地研究（研究 1）和实验研究（研究 2），我们推进了目前对员工沉默的理解，并展示了其对员工工作绩效和创造力的不利影响以及这些关系的内在机制。这两项研究一致表明，员工对与工作相关的业务问题保持沉默与他们的情绪衰竭呈正相关，而情绪衰竭又与他们的工作绩效和创造力呈负相关。此外，这两项研究还显示，当员工的内部控制感和他们所关心的问题的可操作性较高而不是较低时，这些关系会更加紧密。

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来源期刊

Organization Studies MANAGEMENT-

CiteScore

11.50

自引率

16.70%

发文量

期刊介绍： Organisation Studies (OS) aims to promote the understanding of organizations, organizing and the organized, and the social relevance of that understanding. It encourages the interplay between theorizing and empirical research, in the belief that they should be mutually informative. It is a multidisciplinary peer-reviewed journal which is open to contributions of high quality, from any perspective relevant to the field and from any country. Organization Studies is, in particular, a supranational journal which gives special attention to national and cultural similarities and differences worldwide. This is reflected by its international editorial board and publisher and its collaboration with EGOS, the European Group for Organizational Studies. OS publishes papers that fully or partly draw on empirical data to make their contribution to organization theory and practice. Thus, OS welcomes work that in any form draws on empirical work to make strong theoretical and empirical contributions. If your paper is not drawing on empirical data in any form, we advise you to submit your work to Organization Theory – another journal under the auspices of the European Group for Organizational Studies (EGOS) – instead.

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