Enhancing the journey to six sigma excellence: identifying critical success factors

Anthony Bagherian, Mark Gerschon, Sunil Kumar
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Abstract

Purpose

Numerous attempts at installing Six Sigma (SS) have faced challenges and fallen short of the desired success. Thus, it becomes vital to identify the critical factors and characteristics that play a pivotal role in achieving successful adoption. Research has highlighted that a considerable number of corporate Six Sigma initiatives, around 60%, fail primarily due to the improper incorporation of essential elements and flawed assumptions.

Design/methodology/approach

To validate the influence of CSFs on Six Sigma accomplishment, the study employed a research design combining exploratory and mixed-methods approaches. The analysis focused on 260 completed questionnaires, and statistical methods including SEM, EFA, and CFA were utilized for data analysis.

Findings

The study acknowledged four essential components of CSFs that are imperative for sustaining the success of Six Sigma (SS): (1) Competence of Belt System employees; (2) Project management skills; (3) Organizational economic capability; and (4) Leadership commitment and engagement. These factors were identified as significant contributors to the maintenance of Six Sigma’s success.

Practical implications

The practical implications of this research imply that institutions, practitioners, and researchers can utilize the four identified factors to foster the sustainable deployment of SS initiatives. By incorporating these factors, organizations can enhance the effectiveness and longevity of their Six Sigma practices.

Originality/value

The investigation’s originality lies in its contribution to assessing critical success factors in Six Sigma deployment within the European automobile industry, utilizing a mixed-methods research design supplemented by descriptive statistics.

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加强六西格玛卓越之旅:确定关键成功因素
目的在实施六西格玛(SS)的过程中,无数尝试都面临着挑战,没有取得预期的成功。因此,确定在成功采用六西格玛过程中起关键作用的关键因素和特征变得至关重要。研究表明,约有 60% 的企业六西格玛计划失败的主要原因是没有恰当地纳入基本要素和错误的假设。为了验证 CSF 对六西格玛成就的影响,本研究采用了探索性方法和混合方法相结合的研究设计。研究结果该研究确认了 CSF 的四个基本组成部分,它们对于维持六西格玛(SS)的成功至关重要:(1)皮带系统员工的能力;(2)项目管理技能;(3)组织经济能力;以及(4)领导层的承诺和参与。本研究的实际意义在于,机构、从业人员和研究人员可以利用这四个因素来促进六西格玛计划的可持续发展。原创性/价值这项研究的原创性在于,它采用混合方法研究设计,辅以描述性统计,为评估欧洲汽车行业部署六西格玛的关键成功因素做出了贡献。
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来源期刊
CiteScore
7.90
自引率
9.70%
发文量
87
期刊介绍: ■Organisational design and methods ■Performance management ■Performance measurement tools and techniques ■Process analysis, engineering and re-engineering ■Quality and business excellence management Articles can address these topics theoretically or empirically through either a descriptive or critical approach. The co-Editors support articles that significantly bring new knowledge to the area both for academics and practitioners. The material for publication in IJPPM should be written in a manner which makes it accessible to its entire wide-ranging readership. Submissions of highly technical or mathematically-oriented papers are discouraged.
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