The many roads to reform: a configurational analysis of the conditions supporting performance management implementation

Juliet Ann Musso, Christopher Weare, Robert W. Jackman
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Abstract

Purpose

The goal is to illuminate the requisites for the implementation of performance management reforms in a public bureaucracy.

Design/methodology/approach

The paper employs a configurational approach, qualitative comparative analysis, that identifies combinations of political and organizational conditions necessary and/or sufficient for success. The analysis applies the success factor identified in the literature in analyzing the experience of departments involved in a city-wide reform in Los Angeles. The analysis utilizes two rounds of survey data combined with case observations to evaluate the presence of these conditions. Cross-case comparisons employ Boolean logic to identify configurations associated with successful system implementation.

Findings

The analysis identifies several distinct configurations of conditions that appear in departments that implemented the reform. One emphasizes mayoral support, while others emphasize leadership in combination with other organizational capacities.

Practical implications

The analysis yields several insights for managers. First, no silver bullet such as strong leadership assures reform implementation. Second, there are multiple avenues to reform. An organization that lacks some prerequisites – such as leadership or metrics – may succeed in the presence of other features such as an innovative culture or external political support. Finally, the study provides a bracing council that even under favorable conditions, performance management reforms may fail to take root, for reasons that can be difficult to predict.

Originality/value

The paper highlights the importance of considering configurations of conditions rather than focusing on conditions independently. Also, it highlights the importance of equifinality, the notion that observed outcomes can have multiple causes, a perspective typically missing in correlational analyses.

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通往改革的多条道路:对支持实施绩效管理的条件的配置分析
本文采用了一种配置方法,即定性比较分析法,来确定取得成功所必需和/或足够的政治和组织条件组合。分析应用了文献中确定的成功因素,分析了参与洛杉矶全市改革的部门的经验。分析利用两轮调查数据和案例观察来评估这些条件是否存在。交叉案例比较采用布尔逻辑,以确定与系统成功实施相关的配置。其中一种强调市长的支持,而其他一些则强调领导力与其他组织能力的结合。首先,没有什么灵丹妙药(如强有力的领导)能确保改革的实施。其次,改革有多种途径。缺乏某些先决条件(如领导力或衡量标准)的组织,可能会在具备其他特征(如创新文化或外部政治支持)的情况下取得成功。最后,本研究提供了一个警示,即即使在有利的条件下,绩效管理改革也可能由于难以预测的原因而无法扎根。 原创性/价值 本文强调了考虑条件组合而非单独关注条件的重要性。此外,它还强调了等效性的重要性,即观察到的结果可能有多种原因,而这一观点通常在相关性分析中是缺失的。
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来源期刊
CiteScore
5.00
自引率
7.10%
发文量
32
期刊介绍: The International Journal of Public Sector Management (IJPSM) publishes academic articles on the management, governance, and reform of public sector organizations around the world, aiming to provide an accessible and valuable resource for academics and public managers alike. IJPSM covers the full range of public management research including studies of organizations, public finances, performance management, Human Resources Management, strategy, leadership, accountability, integrity, collaboration, e-government, procurement, and more. IJPSM encourages scholars to publish their empirical research and is particularly interested in comparative findings. IJPSM is open to articles using a variety of research methods and theoretical approaches.
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