Understanding the drivers of innovative work behaviour among millennial employees in India’s IT sector: some exploratory research findings

IF 2.3 Q3 BUSINESS Journal of Asia Business Studies Pub Date : 2024-09-12 DOI:10.1108/jabs-02-2024-0089
Biswajit Behera, Rajeev Kumar Panda, Binita Tiwari, Akriti Chaubey
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Abstract

Purpose

The study aims to develop a hierarchical model for innovative work behaviour (IWB) that can capture the complex associations among the factors contributing to IWB within the information technology (IT) sector. To accomplish this, the authors rely on an abductive approach using a graph theoretic model, often called interpretive structural modelling (ISM).

Design/methodology/approach

After conducting an in-depth literature review and using the Delphi method, the authors identified 12 factors (11 enablers and IWB as an outcome). The authors collected data through the Delphi approach by sending the questionnaire to 11 experts from academia and the IT sector who have extensive experience and knowledge relevant to the study. The authors then used the ISM method to analyse the relationships among these factors and understand their driving forces.

Findings

Based on the ISM model and the Matrice d'Impacts Croisés Multiplication Appliquée à un Classement analysis, the authors have identified that inclusive leadership, proactive personality and knowledge creation ability are the variables with strong driving power but weak dependence. Conversely, IWB has strong dependence but weak driving power. These findings suggest that to foster IWB, the organisation should prioritise inclusive leadership, proactive personality and knowledge-creation ability to succeed in challenging times. The study’s findings contribute to the social exchange theory, which explains IWB in a dynamic setting. Additionally, the study helps address the significant concerns that most IT companies face during times of crisis.

Practical implications

The study provides valuable guidance for managers and policymakers who are grappling with the challenges of improving IWB in the IT sector. This study is particularly relevant as the industry is currently navigating an economic recession and facing intense competition from other tech companies launching new products and services.

Originality/value

This research holds great significance for top executives, line managers and policymakers in the IT industry. It sheds light on the relevance and importance of various factors facilitating millennials' IWB.

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了解印度 IT 行业千禧一代员工创新工作行为的驱动因素:一些探索性研究结果
目的本研究旨在为创新工作行为(IWB)建立一个层次模型,该模型可以捕捉到信息技术(IT)领域内导致创新工作行为的各种因素之间的复杂关联。为了实现这一目标,作者采用了图形理论模型(通常称为解释性结构建模 (ISM))的归纳法。在进行了深入的文献综述并使用德尔菲法之后,作者确定了 12 个因素(11 个促进因素和作为结果的 IWB)。作者通过德尔菲法收集数据,向来自学术界和 IT 行业的 11 位专家发送了调查问卷,这些专家拥有与本研究相关的丰富经验和知识。研究结果基于 ISM 模型和 Matrice d'Impacts Croisés Multiplication Appliquée à un Classement 分析,作者发现包容性领导力、积极主动的个性和知识创造能力是驱动力强但依赖性弱的变量。相反,IWB 的依赖性强,但驱动力弱。这些研究结果表明,要培养 IWB,组织应优先考虑包容性领导力、积极主动的个性和知识创造能力,这样才能在充满挑战的时代取得成功。研究结果为社会交换理论做出了贡献,该理论解释了动态环境中的 IWB。此外,本研究还有助于解决大多数 IT 公司在危机时期所面临的重大问题。 本研究为正在努力应对改善 IT 行业综合工作流程挑战的管理者和决策者提供了宝贵的指导。由于该行业目前正处于经济衰退时期,并面临着其他科技公司推出新产品和服务的激烈竞争,因此本研究具有特别重要的意义。它揭示了促进千禧一代使用 IWB 的各种因素的相关性和重要性。
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来源期刊
CiteScore
6.20
自引率
10.30%
发文量
46
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