Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting

IF 4.4 3区 管理学 Q2 BUSINESS Service Business Pub Date : 2024-08-16 DOI:10.1007/s11628-024-00570-2
Sooyun Kim, Donghyun Choi, Heerim Nam
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Abstract

This study investigates the antecedents of flight attendants’ well-being, focusing on the social exchange relationships (leader-member exchange: LMX, team-member exchange: TMX) and job crafting (individual job crafting, team job crafting). Analyzing data collected from Korean flight attendants, both the LMX and TMX positively affected individual and team job crafting. In addition, individual job crafting positively affected flight attendants’ well-being, while team job crafting had a negative effect. These results emphasize the importance of creating a work environment that supports flight attendants by promoting individual job crafting through enhanced social exchange relationships while discouraging team-based job crafting, thus nurturing their well-being.

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提高空乘人员的幸福感:探索社会交换关系和工作制作的影响
本研究调查了空乘人员幸福感的前因,重点是社会交换关系(领导-成员交换:LMX;团队-成员交换:TMX)和工作精心制作(个人工作精心制作、团队工作精心制作)。通过分析从韩国空乘人员那里收集到的数据,LMX 和 TMX 都对个人和团队的工作精心制作产生了积极影响。此外,个人工作精心制作对空乘人员的幸福感有积极影响,而团队工作精心制作则有消极影响。这些结果强调了创造一个支持空乘人员的工作环境的重要性,即通过加强社会交换关系促进个人工作精心制作,同时抑制团队工作精心制作,从而培养他们的幸福感。
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来源期刊
Service Business
Service Business Multiple-
CiteScore
9.10
自引率
18.60%
发文量
39
期刊介绍: The mission of Service Business is to be an outlet for the most advanced research in business related to the service sector. The journal is designed to be international and multidisciplinary. Service Business focuses on business research for the service sector and provides a means of communication for those working in the business field of service and service industries irrespective of discipline, functional area, sector or nationality. Service Business is a journal for issues related to business in the service sector of the economy, focusing on both the profit and non-profit areas of the sector. Authors share their experiences in developing, implementing, and evaluating their business decisions and strategies and explore not only the latest research and methodologies in the field, but also examine the theoretical and managerial implications, and future research opportunities in service sector. An editorial review board of leading international scholars and practitioners assures content which encompasses rigorous conceptual and empirical papers, practice-oriented papers, teaching-oriented papers, special issues, case studies, book reviews, and conference reports. Every article published in the SB is subject to a double blind review process to ensure its relevance and quality.
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