Too much information! When job resources become job demands, producing a curvilinear relationship between informational social support and creativity.

IF 1.9 3区心理学 Q2 PSYCHOLOGY, MULTIDISCIPLINARY Psychology & Health Pub Date : 2026-02-01 Epub Date: 2024-10-09 DOI:10.1080/08870446.2024.2413362

Mansik Yun, Terry A Beehr, Nga Do

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Abstract

Objective: Informational social support can have both positive and negative effects on employees. This research aims to examine the curvilinear relationship between informational social support and employees' cognitive processes, specifically cognitive depletion and creativity. Additionally, we investigate the moderating role of emotional stability on this curvilinear relationship, particularly regarding cognitive depletion.

Methods: A total of 108 male employees in South Korea participated in the study, completing 864 two-wave, time-lagged daily diary questionnaires. The surveys measured informational social support, cognitive depletion, creativity, and emotional stability.

Results: The findings reveal that informational social support enhances employees' cognitive processes up to a certain threshold, after which its effects become detrimental, demonstrating a curvilinear pattern. Furthermore, emotional stability moderates this relationship: emotionally stable employees show a linear relationship between informational social support and cognitive depletion, while emotionally unstable employees exhibit a curvilinear relationship.

Conclusion: Our results suggest that excessive informational social support may harm employees' cognitive processes, indicating that there is an optimal level of support, beyond which the effects become counterproductive.

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信息太多！当工作资源变成工作需求时，信息社会支持与创造力之间就会产生曲线关系。

目的信息社会支持对员工既有积极影响，也有消极影响。本研究旨在探讨信息社会支持与员工认知过程（尤其是认知耗竭和创造力）之间的曲线关系。此外，我们还研究了情绪稳定性对这种曲线关系的调节作用，尤其是在认知耗竭方面：共有 108 名韩国男性员工参与了这项研究，他们填写了 864 份两波时滞每日日记问卷。调查测量了信息社会支持、认知耗竭、创造力和情绪稳定性：研究结果表明，信息性社会支持会在一定程度上增强员工的认知过程，但在达到一定程度后，其影响就会变得不利，呈现出曲线模式。此外，情绪稳定性也会调节这种关系：情绪稳定的员工在信息社会支持和认知耗竭之间表现出线性关系，而情绪不稳定的员工则表现出曲线关系：我们的研究结果表明，过度的信息社会支持可能会损害员工的认知过程，这表明存在一个最佳的支持水平，超过这个水平就会产生适得其反的效果。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Psychology & Health Multiple-

CiteScore

7.30

自引率

3.00%

发文量

期刊介绍： Psychology & Health promotes the study and application of psychological approaches to health and illness. The contents include work on psychological aspects of physical illness, treatment processes and recovery; psychosocial factors in the aetiology of physical illnesses; health attitudes and behaviour, including prevention; the individual-health care system interface particularly communication and psychologically-based interventions. The journal publishes original research, and accepts not only papers describing rigorous empirical work, including meta-analyses, but also those outlining new psychological approaches and interventions in health-related fields.