Trust it or not: Understanding users’ motivations and strategies for assessing the credibility of AI-generated information

Abstract

The evolution of artificial intelligence (AI) facilitates the creation of multimodal information of mixed quality, intensifying the challenges individuals face when assessing information credibility. Through in-depth interviews with users of generative AI platforms, this study investigates the underlying motivations and multidimensional approaches people use to assess the credibility of AI-generated information. Four major motivations driving users to authenticate information are identified: expectancy violation, task features, personal involvement, and pre-existing attitudes. Users evaluate AI-generated information’s credibility using both internal (e.g. relying on AI affordances, content integrity, and subjective expertise) and external approaches (e.g. iterative interaction, cross-validation, and practical testing). Theoretical and practical implications are discussed in the context of AI-generated content assessment.