Comparing perceptions of operational inefficiencies among clinical healthcare workers by professional role

Abstract

Operational inefficiencies remain a critical occupational burden to clinical healthcare workers, contributing to adverse organizational and employee outcomes. Perceptions of these inefficiencies likely vary across occupational roles, yet these differences have not been thoroughly explored in the healthcare setting. To address this gap, inefficiencies at work were self-reported by 1083 interdisciplinary clinical healthcare workers within a large academic medical center in the southeastern United States. A qualitative inductive thematic analysis was used to describe employee perceptions of work tasks, processes, or systems that seem duplicative, poorly designed, or unnecessary. Matrix coding was used to explore differences based on professional roles. Specific inefficiencies were differentially experienced across professional roles, including but not limited to role definition, education, and staffing. The reported differences highlight the need to engage with all healthcare workers to enhance the experience of all roles across the organization.