The role of automation etiquette and task-criticality on performance, workload, automation reliance, and user confidence.

IF 3.1 2区工程技术 Q2 ENGINEERING, INDUSTRIAL Applied Ergonomics Pub Date : 2024-12-04 DOI:10.1016/j.apergo.2024.104430

Zachary Guyton, Richard Pak, Ericka Rovira

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Abstract

Previous research suggests good automation etiquette can yield positive effects on user performance, trust, automation reliance, and user confidence - especially in personified or anthropomorphized technologies. The current study examined the impact of automation etiquette and task-criticality in non-personified technology. The study used a computer-based automation task to examine good and bad automation etiquette models and different domain-based task-criticality levels (between-subjects) that contained various stages of automation (stage 2 and stage 3) and automation reliability levels (60% and 80%) (within-subjects). The study found that bad automation etiquette can increase automation bias and automation reliance which improved performance in the most capable automation condition (stage 3; 80% reliable) but also heightened user subjective workload and decreased user self-confidence. The study also demonstrated task-criticality can be successfully manipulated through domain and instructions. Overall, automation etiquette influenced performance and user confidence more in highly capable automation (stage 3) and in a low-criticality task domain.

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自动化礼仪和任务关键性在性能、工作量、自动化依赖和用户信心方面的作用。

先前的研究表明，良好的自动化礼仪可以对用户的表现、信任、自动化依赖和用户信心产生积极影响——尤其是在拟人化或拟人化的技术中。目前的研究考察了自动化礼仪和任务关键性对非拟人化技术的影响。该研究使用基于计算机的自动化任务来检查好的和坏的自动化礼仪模型和不同的基于领域的任务临界水平（科目之间），其中包含不同的自动化阶段（阶段2和阶段3）和自动化可靠性水平（60%和80%）（科目内部）。研究发现，不良的自动化礼仪会增加自动化偏见和自动化依赖，从而提高了在最有能力的自动化条件下的绩效(阶段3；80%可靠)，但也增加了用户的主观工作量，降低了用户的自信心。研究还表明，任务临界性可以通过域和指令成功地操纵。总体而言，自动化礼仪在高能力自动化（阶段3）和低临界任务领域对性能和用户信心的影响更大。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Applied Ergonomics 工程技术-工程：工业

CiteScore

7.50

自引率

9.40%

发文量

248

审稿时长

53 days

期刊介绍： Applied Ergonomics is aimed at ergonomists and all those interested in applying ergonomics/human factors in the design, planning and management of technical and social systems at work or leisure. Readership is truly international with subscribers in over 50 countries. Professionals for whom Applied Ergonomics is of interest include: ergonomists, designers, industrial engineers, health and safety specialists, systems engineers, design engineers, organizational psychologists, occupational health specialists and human-computer interaction specialists.