AI disruption threat and employee outcomes: Role of technology insecurity, thriving at work, and trait self-esteem

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM International Journal of Hospitality Management Pub Date : 2024-12-12 DOI:10.1016/j.ijhm.2024.104064

Aliana Man Wai Leong, Jing Yi Bai, Muhammad Imran Rasheed, Zahid Hameed, Fevzi Okumus

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Abstract

Although artificial intelligence (AI) has shown a crucial role in the digital transformation of hospitality businesses, our understanding of AI influence on employee performance outcomes has yet to be developed. We draw on self-determination theory (SDT) and aim to investigate when and how AI disruption threat influences employees’ service performance and innovative work behavior. Across a two-wave paper-pencil survey among 500 employees of an integrated resort in Macao, results reveal that AI disruption threat among hospitality workers is positively associated with technology insecurity but is negatively associated with thriving at work, which, in turn, has countervailing effects on service performance and innovative work behavior. In addition, trait self-esteem moderates these relationships, such that the negative indirect effects are attenuated when employees have high-level trait self-esteem. This study expands our understanding of the effects of AI adoption at work and offers practical insights into AI usage in hospitality and tourism businesses.

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人工智能破坏威胁与员工成果：技术不安全感、工作欣欣向荣和特质自尊的作用

尽管人工智能（AI）在酒店业的数字化转型中发挥了至关重要的作用，但我们对人工智能对员工绩效结果的影响的理解仍有待发展。我们借鉴自我决定理论（SDT），旨在研究人工智能干扰威胁何时以及如何影响员工的服务绩效和创新工作行为。我们对澳门一家综合度假村的 500 名员工进行了两波纸笔调查，结果显示，酒店服务业员工的人工智能干扰威胁与技术不安全感呈正相关，但与工作欣欣向荣呈负相关，这反过来又对服务绩效和创新工作行为产生了反作用。此外，特质自尊会调节这些关系，当员工具有较高的特质自尊时，负面的间接影响就会减弱。这项研究拓展了我们对工作中采用人工智能的影响的理解，并为酒店和旅游企业使用人工智能提供了实用的见解。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.