Jinjing Zhao , Qing Liu , Hosung Son , Yanfeng Liu
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引用次数: 0
Abstract
Errand delivery as an emerging delivery method, has experienced rapid expansion during and after the pandemic. Enterprise users play a pivotal role in the success of errand delivery, serving as the recipients and participants in the service. This study constructed a new theoretical framework based on a second-order structural equation model that integrates the perceived SERVQUAL model within the TOE-TAM model. It investigates how the service quality of this emerging delivery method influences the perceptions of enterprise users and subsequently impacts their intention of errand delivery(INED). The findings indicate that technological, organizational, and environmental factors of errand delivery, grounded in an expanded perception of service quality, significantly influence user perceptions, subsequently affecting their INED. In particular, technology plays a pivotal role in this influence. Additionally, perceived usefulness and perceived ease of use serve as intermediaries between TOE and INED. In summary, this study comprehensively explains the motivational factors behind errand delivery. Further, this research offers managerial insights for errand delivery companies and platforms, as well as relevant industry professionals, to help them attract enterprise users, enhance satisfaction, and prepare for competition within the crowdsourced delivery sector.
期刊介绍：
Research in Transportation Business & Management (RTBM) will publish research on international aspects of transport management such as business strategy, communication, sustainability, finance, human resource management, law, logistics, marketing, franchising, privatisation and commercialisation. Research in Transportation Business & Management welcomes proposals for themed volumes from scholars in management, in relation to all modes of transport. Issues should be cross-disciplinary for one mode or single-disciplinary for all modes. We are keen to receive proposals that combine and integrate theories and concepts that are taken from or can be traced to origins in different disciplines or lessons learned from different modes and approaches to the topic. By facilitating the development of interdisciplinary or intermodal concepts, theories and ideas, and by synthesizing these for the journal''s audience, we seek to contribute to both scholarly advancement of knowledge and the state of managerial practice. Potential volume themes include: -Sustainability and Transportation Management- Transport Management and the Reduction of Transport''s Carbon Footprint- Marketing Transport/Branding Transportation- Benchmarking, Performance Measurement and Best Practices in Transport Operations- Franchising, Concessions and Alternate Governance Mechanisms for Transport Organisations- Logistics and the Integration of Transportation into Freight Supply Chains- Risk Management (or Asset Management or Transportation Finance or ...): Lessons from Multiple Modes- Engaging the Stakeholder in Transportation Governance- Reliability in the Freight Sector
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