Juan Luis Nicolau , Enrique Bigné , Jacques Bulchand-Gidumal , Edu William
{"title":"From booking to rating activities: A holistic analysis of online review behavior in a destination","authors":"Juan Luis Nicolau , Enrique Bigné , Jacques Bulchand-Gidumal , Edu William","doi":"10.1016/j.jdmm.2025.100995","DOIUrl":null,"url":null,"abstract":"<div><div>The objective of this study is to analyze the online review behavior of users in the context of a range of activities undertaken at a destination while considering the determinant factors at three stages, namely, reservation (booking time and price), consumption (experience), and post-consumption (online behavior). Drawing on expectancy–value theory and cognitive dissonance theory, the main contribution of this paper to the tourism literature lies in its argument that the timing of the characteristics that describe the above activities may have different effects on the final response of users, be it their qualitative decision of posting or their quantitative decision of rating. By taking advantage of a unique database containing information at different stages from booking to rating, results show that the prices, which are observed at the booking time, can affect the posting and rating decisions of users, while the moment of the activity, which is observed at the consumption stage, only affects their posting decision.</div></div>","PeriodicalId":48021,"journal":{"name":"Journal of Destination Marketing & Management","volume":"36 ","pages":"Article 100995"},"PeriodicalIF":7.4000,"publicationDate":"2025-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Destination Marketing & Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S2212571X25000071","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"2025/3/1 0:00:00","PubModel":"Epub","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
引用次数: 0
Abstract
The objective of this study is to analyze the online review behavior of users in the context of a range of activities undertaken at a destination while considering the determinant factors at three stages, namely, reservation (booking time and price), consumption (experience), and post-consumption (online behavior). Drawing on expectancy–value theory and cognitive dissonance theory, the main contribution of this paper to the tourism literature lies in its argument that the timing of the characteristics that describe the above activities may have different effects on the final response of users, be it their qualitative decision of posting or their quantitative decision of rating. By taking advantage of a unique database containing information at different stages from booking to rating, results show that the prices, which are observed at the booking time, can affect the posting and rating decisions of users, while the moment of the activity, which is observed at the consumption stage, only affects their posting decision.
期刊介绍：
The Journal of Destination Marketing & Management (JDMM) is an international journal that focuses on the study of tourist destinations, specifically their marketing and management. It aims to provide a critical understanding of all aspects of destination marketing and management, considering their unique contexts in terms of policy, planning, economics, geography, and history. The journal seeks to develop a strong theoretical foundation in this field by incorporating knowledge from various disciplinary approaches. Additionally, JDMM aims to promote critical thinking and innovation in destination marketing and management, expand the boundaries of knowledge, and serve as a platform for international idea exchange.
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
