Stelios Marneros, George Papageorgiou, A. Efstathiades
{"title":"Identifying key success competencies for the hospitality industry: the perspectives of professionals","authors":"Stelios Marneros, George Papageorgiou, A. Efstathiades","doi":"10.1080/15313220.2020.1745732","DOIUrl":null,"url":null,"abstract":"ABSTRACT Competencies are probably one of the most popular study subjects in scholarly hospitality research. Even though numerous scholars have attempted to identify competencies required in the hospitality industry, there is a need to further study and better understand competencies necessary for managerial-level positions. Thirty competency statements were included in the survey, falling into five competency domains. Data were collected via a representative sample of hospitality professionals in hotel establishments in Cyprus. The findings that emerged from the present study show that the industry has a strong preference to hire people with “soft” people management skills and strong practical professional skills.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":null,"pages":null},"PeriodicalIF":1.3000,"publicationDate":"2020-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15313220.2020.1745732","citationCount":"20","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Teaching in Travel & Tourism","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/15313220.2020.1745732","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"EDUCATION & EDUCATIONAL RESEARCH","Score":null,"Total":0}
引用次数: 20
Abstract
ABSTRACT Competencies are probably one of the most popular study subjects in scholarly hospitality research. Even though numerous scholars have attempted to identify competencies required in the hospitality industry, there is a need to further study and better understand competencies necessary for managerial-level positions. Thirty competency statements were included in the survey, falling into five competency domains. Data were collected via a representative sample of hospitality professionals in hotel establishments in Cyprus. The findings that emerged from the present study show that the industry has a strong preference to hire people with “soft” people management skills and strong practical professional skills.
期刊介绍:
The Journal of Teaching in Travel & Tourism is the professional journal of the International Society of Travel & Tourism Educators (ISTTE). This journal serves as an international interdisciplinary forum and reference source for travel and tourism education. The readership of the journal is international in scope, with a good representation in college and university libraries as well as high schools and professional schools offering courses in travel and tourism.