Identifying key success competencies for the hospitality industry: the perspectives of professionals

IF 1.3 Q2 EDUCATION & EDUCATIONAL RESEARCH Journal of Teaching in Travel & Tourism Pub Date : 2020-04-07 DOI:10.1080/15313220.2020.1745732
Stelios Marneros, George Papageorgiou, A. Efstathiades
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引用次数: 20

Abstract

ABSTRACT Competencies are probably one of the most popular study subjects in scholarly hospitality research. Even though numerous scholars have attempted to identify competencies required in the hospitality industry, there is a need to further study and better understand competencies necessary for managerial-level positions. Thirty competency statements were included in the survey, falling into five competency domains. Data were collected via a representative sample of hospitality professionals in hotel establishments in Cyprus. The findings that emerged from the present study show that the industry has a strong preference to hire people with “soft” people management skills and strong practical professional skills.
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确定酒店行业成功的关键能力:专业人士的观点
能力可能是酒店学术研究中最受欢迎的研究主题之一。尽管许多学者试图确定酒店行业所需的能力,但仍有必要进一步研究并更好地理解管理级别职位所需的能力。调查中包含了30个能力陈述,分为五个能力领域。数据是通过塞浦路斯酒店接待专业人员的代表性样本收集的。本研究的结果表明,该行业强烈倾向于雇用具有“软”人员管理技能和较强实用专业技能的人。
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来源期刊
Journal of Teaching in Travel & Tourism
Journal of Teaching in Travel & Tourism EDUCATION & EDUCATIONAL RESEARCH-
CiteScore
4.30
自引率
12.00%
发文量
32
期刊介绍: The Journal of Teaching in Travel & Tourism is the professional journal of the International Society of Travel & Tourism Educators (ISTTE). This journal serves as an international interdisciplinary forum and reference source for travel and tourism education. The readership of the journal is international in scope, with a good representation in college and university libraries as well as high schools and professional schools offering courses in travel and tourism.
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