{"title":"What’s to bullying a bot?","authors":"M. Keijsers, C. Bartneck, F. Eyssel","doi":"10.1075/is.20002.kei","DOIUrl":null,"url":null,"abstract":"\nIn human-chatbot interaction, users casually and regularly offend and abuse the chatbot they are interacting with. The current paper explores the relationship between chatbot humanlikeness on the one hand and sexual advances and verbal aggression by the user on the other hand. 283 conversations between the Cleverbot chatbot and its users were harvested and analysed. Our results showed higher counts of user verbal aggression and sexual comments towards Cleverbot when Cleverbot appeared more humanlike in its behaviour. Caution is warranted with the interpretation of the results however as no experimental manipulation was conducted and causality can thus not be inferred. Nonetheless, the findings are relevant for both the research on the abuse of conversational agents, and the development of efficient approaches to discourage or prevent verbal aggression by chatbot users.","PeriodicalId":46494,"journal":{"name":"Interaction Studies","volume":" ","pages":""},"PeriodicalIF":0.9000,"publicationDate":"2021-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Interaction Studies","FirstCategoryId":"98","ListUrlMain":"https://doi.org/10.1075/is.20002.kei","RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"COMMUNICATION","Score":null,"Total":0}
引用次数: 2
Abstract
In human-chatbot interaction, users casually and regularly offend and abuse the chatbot they are interacting with. The current paper explores the relationship between chatbot humanlikeness on the one hand and sexual advances and verbal aggression by the user on the other hand. 283 conversations between the Cleverbot chatbot and its users were harvested and analysed. Our results showed higher counts of user verbal aggression and sexual comments towards Cleverbot when Cleverbot appeared more humanlike in its behaviour. Caution is warranted with the interpretation of the results however as no experimental manipulation was conducted and causality can thus not be inferred. Nonetheless, the findings are relevant for both the research on the abuse of conversational agents, and the development of efficient approaches to discourage or prevent verbal aggression by chatbot users.
期刊介绍：
This international peer-reviewed journal aims to advance knowledge in the growing and strongly interdisciplinary area of Interaction Studies in biological and artificial systems. Understanding social behaviour and communication in biological and artificial systems requires knowledge of evolutionary, developmental and neurobiological aspects of social behaviour and communication; the embodied nature of interactions; origins and characteristics of social and narrative intelligence; perception, action and communication in the context of dynamic and social environments; social learning.
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