Knowledge loss risk management in a Brazilian public company: the case of AMAZUL

Abstract

ABSTRACT This study’s main aim is to characterise knowledge loss risk management based on the perception of managers of a military public company that acts in the nuclear sector. This was a qualitative, single case study conducted in the company AMAZUL. For data collection ten semi-structured interviews were conducted, complemented by a documentary analysis. The data were analysed using the content analysis technique. The main findings corresponded to knowledge loss risk situations, actions at the level of managers, KM practices at the institutional level, post-knowledge loss actions, facilitators, barriers, and impacts of failures in the knowledge loss risk management. Thus, this study contributed to the emerging field of knowledge risk management, especially with regard to the understanding of aspects related to knowledge loss risk management in the context of the military and nuclear sectors organisations.