{"title":"Quality of Services in the Comprehensive Rehabilitation Centers for Individuals with ID: A Descriptive Study using SERVQUAL Model","authors":"M. Abdullah","doi":"10.6000/2292-2598.2022.10.01.5","DOIUrl":null,"url":null,"abstract":"This study aimed to investigate the quality of services in the comprehensive rehabilitation centers for individuals with ID using the SERVQUAL model. 128 parents of people with disabilities who benefited from comprehensive rehabilitation centers. An online questionnaire was used to collect data from the target parents. For this study, quantitative survey research was employed. The independent variable is the quality of services, while the dependent variable is the SERVQUAL model. According to the evaluation of parents, results indicated a gap between what was perceived and what was expected quality of services in the comprehensive rehabilitation centers (in all dimensions) in light of the SERVQUAL model for persons with intellectual disabilities. It is concluded that the SERVQUAL model was a good model to investigate the quality of services in the comprehensive rehabilitation centers for individuals with ID.","PeriodicalId":37806,"journal":{"name":"Journal of Intellectual Disability - Diagnosis and Treatment","volume":" ","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2022-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Intellectual Disability - Diagnosis and Treatment","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.6000/2292-2598.2022.10.01.5","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"Social Sciences","Score":null,"Total":0}
引用次数: 0
Abstract
This study aimed to investigate the quality of services in the comprehensive rehabilitation centers for individuals with ID using the SERVQUAL model. 128 parents of people with disabilities who benefited from comprehensive rehabilitation centers. An online questionnaire was used to collect data from the target parents. For this study, quantitative survey research was employed. The independent variable is the quality of services, while the dependent variable is the SERVQUAL model. According to the evaluation of parents, results indicated a gap between what was perceived and what was expected quality of services in the comprehensive rehabilitation centers (in all dimensions) in light of the SERVQUAL model for persons with intellectual disabilities. It is concluded that the SERVQUAL model was a good model to investigate the quality of services in the comprehensive rehabilitation centers for individuals with ID.
期刊介绍：
The journal aims to describe the research work on Intellectual Disability Diagnosis and Treatment in children and adults. It covers not just the technical aspects of the procedures in prenatal, newborn and postnatal screening, but also the impact which the process of testing and treatment has on individuals, parents, families and public-health in general. The journal seeks to publish, but is a not restricted to, Genetic Intellectual Disability Syndromes, using a range of approaches from medicine, psychiatry, psychology, pharmacy, biology, epidemiology, bioinformatics, biopharmaceutical to association and population studies as well as sociological, ethical, philosophical, legal and quality control issues with the ultimate goal of advancing the knowledge on the diagnosis, prevention, and treatment of the Intellectual Disabilities. The journal publishes original research articles, review articles, case reports and short communications(Letter article).
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