Knowledge management effects and performance in health care: a systematic literature review

IF 3.2 4区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Knowledge Management Research & Practice Pub Date : 2022-02-14 DOI:10.1080/14778238.2022.2032434

Ritva Kosklin, J. Lammintakanen, T. Kivinen

{"title":"Knowledge management effects and performance in health care: a systematic literature review","authors":"Ritva Kosklin, J. Lammintakanen, T. Kivinen","doi":"10.1080/14778238.2022.2032434","DOIUrl":null,"url":null,"abstract":"ABSTRACT Knowledge management is intended to achieve organisational goals through effective management of knowledge resources and performance. This paper presents a review of knowledge management effects and performance in health care. Six databases were searched, the searches employing Boolean operators and combinations of key words. In total, 16 articles fulfilled the criteria set for inclusion. Data were analysed using inductive content analysis. The review shows that in health care knowledge management effects and performance have been viewed from various perspectives: it has been linked to health care functions such as management, finance, patient care, quality and safety, IT, continued improvement of clinical operations, and organisational culture. However, the effects of knowledge management extend also to employees’ work, job satisfaction, learning, knowledge distribution, and productivity. This review aims to summarise the recent research on knowledge management effects and performance in health care. Some of the effects are universal and some are context-specific.","PeriodicalId":51497,"journal":{"name":"Knowledge Management Research & Practice","volume":"21 1","pages":"738 - 748"},"PeriodicalIF":3.2000,"publicationDate":"2022-02-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"10","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Knowledge Management Research & Practice","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1080/14778238.2022.2032434","RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}

引用次数: 10

Abstract

ABSTRACT Knowledge management is intended to achieve organisational goals through effective management of knowledge resources and performance. This paper presents a review of knowledge management effects and performance in health care. Six databases were searched, the searches employing Boolean operators and combinations of key words. In total, 16 articles fulfilled the criteria set for inclusion. Data were analysed using inductive content analysis. The review shows that in health care knowledge management effects and performance have been viewed from various perspectives: it has been linked to health care functions such as management, finance, patient care, quality and safety, IT, continued improvement of clinical operations, and organisational culture. However, the effects of knowledge management extend also to employees’ work, job satisfaction, learning, knowledge distribution, and productivity. This review aims to summarise the recent research on knowledge management effects and performance in health care. Some of the effects are universal and some are context-specific.

查看原文

微信好友朋友圈 QQ好友复制链接

本刊更多论文

知识管理在医疗保健中的效果和绩效:系统的文献综述

知识管理旨在通过对知识资源和绩效的有效管理来实现组织目标。本文综述了知识管理在医疗保健中的作用和绩效。搜索了六个数据库，搜索使用布尔运算符和关键字组合。总共有16篇文章符合纳入的标准。采用归纳内容分析法对数据进行分析。检讨显示，在医疗保健知识管理的效果和表现，已从不同的角度来看:它已联系到医疗保健职能，如管理，财务，病人护理，质量和安全，信息技术，临床操作的持续改进，和组织文化。然而，知识管理的影响还延伸到员工的工作、工作满意度、学习、知识分布和生产力。本文综述了知识管理在卫生保健中的作用和绩效的最新研究。有些影响是普遍的，有些则是具体情况的。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文去求助

来源期刊

Knowledge Management Research & Practice Multiple-

CiteScore

7.00

自引率

15.60%

发文量

期刊介绍： Knowledge management is a term that has worked its way into the mainstream of both academic and business arenas since it was first coined in the 1980s. Interest has increased rapidly during the last decade and shows no signs of abating. The current state of the knowledge management field is that it encompasses four overlapping areas: •Managing knowledge (creating/acquiring, sharing, retaining, storing, using, updating, retiring) •Organisational learning •Intellectual capital •Knowledge economics Within (and across) these, knowledge management has to address issues relating to technology, people, culture and systems.