Launching a Tutoring System Within a Restructured Self-Access Language Learning Center in Japan Amidst a Pandemic

Abstract

This paper examines the inaugural year of a rebranded and restructured self-access learning center (SALC), launched at a provincial university in Japan towards the beginning of the COVID-19 pandemic, with a focus on implementing, promoting, and managing a tutoring system, both online and face-to-face, while facing the challenges and limitations imposed by the pandemic. Even though the pandemic has forced most traditional face-to-face classes and on-campus activities online, there is still little research concerning online self-access services in Japan, as also noted by Davies et al. (2020). Existing research on SALL in the pandemic tends to focus on well-established SALCs. This paper aims to fill this gap in the literature by also discussing the challenges of online tutoring and revealing the solutions to overcome those challenges over the course of a whole academic year in a new SALC. Finally, it hopes to provide an insight into the management process, together with the administrative challenges faced by the researcher, acting as the sole tutor and coordinator of the SALC.