The way you make me abuse: impression management matters

IF 1.6 Q2 Business, Management and Accounting Evidence-based HRM-A Global Forum for Empirical Scholarship Pub Date : 2021-11-02 DOI:10.1108/ebhrm-04-2021-0059
Yuan-Ling Chen, T. Chu
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Abstract

PurposeDrawing on the perspectives of emotional labor, self-concept and impression management, this study presents two major findings: (1) employees' excessive reliance on impression management can bother supervisors, and (2) the effectiveness of impression management depends on how the management affects targets' attribution of characteristics to actors.Design/methodology/approachThe study uses a cross-sectional design and a sample of 259 employees to investigate the antecedents of abusive supervision and, in this regard, the potential mediating effects of impression management. Through Mplus analysis, the authors specifically show that deep acting and surface acting affect impression management and that impression management activates abusive supervision.FindingsEmotional labor is critical in triggering abusive supervision through impression management. The study specifically shows that impression management mediates two types of relationships: (1) the relationship between deep acting and abusive supervision, and (2) the relationship between surface acting and abusive supervision. The findings contribute to the abusive supervision literature by clarifying how impression management functions.Originality/valueThis study, by addressing how emotional labor is a potential antecedent of abusive supervision, reveals that impression management can be a mixed blessing, insofar as emotional labor can contribute to abusive supervision.
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你让我谩骂的方式:印象管理很重要
目的从情绪劳动、自我概念和印象管理的角度,本研究提出了两个主要发现:(1)员工对印象管理的过度依赖会困扰主管;(2)印象管理的有效性取决于管理如何影响目标将特征归因于行动者。设计/方法/方法本研究采用横断面设计,以259名员工为样本,调查滥用监督的前因,以及印象管理的潜在中介作用。通过Mplus分析,作者特别指出,深层行为和表层行为影响印象管理,印象管理激活滥用监督。发现情绪劳动在通过印象管理引发滥用监督方面至关重要。研究特别表明,印象管理中介了两种类型的关系:(1)深度行为与滥用监督之间的关系,以及(2)表面行为与滥用监管之间的关系。研究结果通过阐明印象管理的作用,为滥用监督文献做出了贡献。独创性/价值这项研究通过探讨情绪劳动是虐待性监督的潜在前提,揭示了印象管理可能是一件喜忧参半的事情,因为情绪劳动会导致虐待性监督。
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来源期刊
CiteScore
2.70
自引率
6.20%
发文量
39
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