Mudassar Khan, Nohman Khan, Samina Begum, Muhammad Imran Qureshi
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引用次数: 2
Abstract
Purpose
The globe has experienced a devastating COVID-19 pandemic, putting the planet under lockdown and causing social alienation. The near collapse of social and economic activities is disrupting the supply chain. Customer-required products were in low supply across the world. A slew of new digital firms springs up to fill the need during this time. This study aims to reach a holistic goal by better understanding customers' digitalisation behaviour. The first step is to review existing consumer digital psychology research to map this study’s current knowledge of the pandemic's early and late phases and the impact of digital businesses on consumer behaviour. Finally, it provides lawmakers with a future agenda for limiting the digital psychology of consumers and enterprises.
Design/methodology/approach
This study used the Scopus and Web of Science databases to extract records to follow the preferred reporting items for systematic reviews and meta-analyses statement. The final 57 papers were applied after the screening process. The digital environment, psychological digitalisation and behavioural changes were recognised as three primary classes based on a comprehensive examination of the previous literature. This study identified possible difficulties in earlier literature: the scarcity of collaborative and transdisciplinary research on digital psychology, which various academics have emphasised in the past. On the other hand, these investigations were primarily conducted in the psychological surroundings of technology users.
Findings
According to this study, digital psychology has improved significantly during the pandemic and many new digital start-ups have arisen. This study also used digital research to create a framework for a pandemic strategic response plan to help minimise the current COVID-19 pandemic and prepare for future outbreaks.
Originality/value
The study mapped existing literature on digital psychology alterations because of the novel COVID-19 outbreak.
目的全球经历了一场毁灭性的新冠肺炎大流行,使地球处于封锁状态,并造成社会异化。社会和经济活动几近崩溃,正在扰乱供应链。客户所需的产品在世界各地供应不足。在这段时间里,大量新的数字公司涌现出来,以满足需求。本研究旨在通过更好地了解客户的数字化行为来达到一个整体目标。第一步是回顾现有的消费者数字心理学研究,以绘制这项研究目前对疫情早期和晚期的了解,以及数字企业对消费者行为的影响。最后,它为立法者提供了一个限制消费者和企业数字心理的未来议程。设计/方法论/方法本研究使用Scopus和Web of Science数据库提取记录,以遵循系统审查和荟萃分析声明的首选报告项目。最后57篇论文是在筛选过程之后申请的。数字环境、心理数字化和行为变化被认为是基于对先前文献的全面检查的三个主要类别。这项研究确定了早期文献中可能存在的困难:缺乏对数字心理学的合作和跨学科研究,这是过去各种学者都强调的。另一方面,这些调查主要是在技术用户的心理环境中进行的。发现根据这项研究,数字心理学在疫情期间有了显著改善,许多新的数字初创企业也出现了。这项研究还利用数字研究为大流行战略应对计划创建了一个框架,以帮助最大限度地减少当前的新冠肺炎大流行,并为未来的疫情做好准备。原创/价值该研究绘制了现有关于因小说新冠肺炎爆发而导致的数字心理变化的文献。
期刊介绍:
■Social, political and economic science ■Sustainable development ■Horizon scanning ■Scientific and Technological Change and its implications for society and policy ■Management of Uncertainty, Complexity and Risk ■Foresight methodology, tools and techniques