Satisfaction Rates on Telemedicine Consultations among Neurology Patients Seen at A Tertiary Hospital: A Cross- Sectional Study

Abstract

Background: During the COVID-19 pandemic, there is an increase in demand of telemedicine for safer consultations to minimize potential exposure for both patient and healthcare providers. it is important to determine the patient satisfaction level to continuously improve this experience. Methods: In this study, descriptive statistics using summary measures were used to describe the socio-demographic profiles of neurology patients who sought consultation through telemedicine in the Jose R. Reyes Memorial Medical Center, Department of Neurology from September 2021 to October 2021. T-tests and analysis of variance (ANOVA) were used to determine statistically significant differences between the type of visit and amongst the top four diagnosis seen, respectively. Results: The respondents are composed of 54% females and 46% males with ages ranging from 19 to 83 years old. One-third of the respondents are new patients, and the rest are follow-up visits. Conclusion: The t-test and ANOVA showed that there are no significant differences in the mean level of overall satisfaction between the type of visit (p-value = 0.9117) and among the top four diagnosis (p-value = 0.3371)