THE ANALYSIS OF FREIGHT FORWARDING SERVICES USING THE BUSINESS PROCESS MODELLING TOOLS

Abstract

This paperwork is aiming to describe the business model for freight forwarding services as part of the logistics network, in reference to the freight shipments for individuals or corporations toward the market demand, as final customer, or to final points of goods distribution. The authors have conducted a study of modelling the transport processes within the freight forwarding agent in case of Constant port, using the Business Process Modelling tools and methodology. The Business Process Modelling (BPM) is largely used in the business process management and systems engineering, conceived as the research methodology depicting the processes of a focal company, so that the current process has been analysed and further improved and automated. The transport process with all the related stages has been modelled into a specialized software, aiming to reveal bottlenecks, overloads, uneven distribution of workloads, excessive time, costs, etc. The process simulation of the freight forwarding process shall reflect the encountered difficulties of the processes’ dynamics throughout the entire life cycle.