Characterizing business intelligence tasks, use and users in the workplace

Abstract

This paper investigates business intelligence (BI) tasks, use and users in aworkplace setting. The study reports on a mixed methods study of users in three different typesof organisations employing BI. 1052 respondents answered a survey and 15 individual and 3group interviews were conducted to elaborate on the survey results. The study finds that themajority of public BI users are employees, and fewer managers and students, that are handlinga variety of tasks. Although they can experience challenges learning and using the BI system,they are still satisfied with it from different perspectives.