Re‐humanising management through co‐presence: Lessons from enforced telework during the second wave of Covid‐19

IF 4.5 3区管理学 Q1 ERGONOMICS New Technology Work and Employment Pub Date : 2023-05-11 DOI:10.1111/ntwe.12271

Laurent Taskin, Ive D. Klinksiek, Michel Ajzen

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引用次数: 2

Abstract

The use of enforced telework during the Covid-19 crisis sheds light on the importance of co-presence—i.e., presence mediated by information and communication technologies instead of physical proximity—for managing people. Previous studies on telework have exposed the risk of social isolation, which can lead workers to feel dehumanised. In this paper, we investigate how management adapts to co-presence by drawing on 28 semi-structured interviews conducted in February and March 2021 among employees and managers from private and public organisations in Belgium. Surprising results show that co-presence was mainly lived as a way to maintain proximity and constituted an opportunity for some managers to re-humanise their work approach, and for employees to feel humanely managed. Finally, we discuss the implications of our results for the study of humanisation and co-presence in management, including some critical considerations regarding the very notions of ‘de-' and ‘re-humanisation', and make recommendations in terms of technology, work organisation, and management. © 2023 Brian Towers (BRITOW) and John Wiley & Sons Ltd.

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通过共同在场实现再人性化管理:第二波疫情期间强制远程办公的经验教训

在2019冠状病毒病危机期间，强制远程工作的使用凸显了共同存在的重要性。通过信息和通信技术介导的存在，而不是物理上的接近——用于管理人员。之前关于远程办公的研究已经暴露了社交孤立的风险，这会导致员工感到失去人性。在本文中，我们通过借鉴2021年2月和3月在比利时私营和公共组织的员工和管理人员中进行的28次半结构化访谈，调查管理层如何适应共同存在。令人惊讶的结果表明，共同存在主要是作为一种保持亲近的方式，并为一些管理者提供了一个机会，使他们的工作方式重新人性化，让员工感到受到了人性化的管理。最后，我们讨论了我们的结果对管理中人性化和共存研究的影响，包括关于“去人性化”和“再人性化”概念的一些关键考虑因素，并在技术、工作组织和管理方面提出建议。©2023 Brian Towers (BRITOW) and John Wiley & Sons Ltd。

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来源期刊

New Technology Work and Employment Multiple-

CiteScore

10.50

自引率

15.50%

发文量

期刊介绍： New Technology, Work and Employment presents analysis of the changing contours of technological and organisational systems and processes in order to encourage an enhanced and critical understanding of the dimensions of technological change in the workplace and in employment more generally. The journal is eclectic and invites contributions from across the social sciences, with the primary focus on critical and non-managerial approaches to the subject. It has the aim of publishing papers from perspectives concerned with the changing nature of new technology and workplace and employment relations. The objective of the journal is to promote deeper understanding through conceptual debate firmly rooted in analysis of current practices and sociotechnical change.