How is the influence of hotel internship service quality a measurable factor in student interns’ behavioral intentions? Mediating Role of Interns’ Satisfaction

IF 1.3 Q2 EDUCATION & EDUCATIONAL RESEARCH Journal of Teaching in Travel & Tourism Pub Date : 2021-04-15 DOI:10.1080/15313220.2021.1912688
Pratik Ghosh, Deepika Jhamb
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引用次数: 15

Abstract

ABSTRACT The study aims to delineate the factors affecting the behavioral intentions of hotel interns of the reputed Institute of Hotel Management (IHMs). Also, the study intends to identify the association between future career intentions and word of mouth taking students’ satisfaction during the internship as a mediating factor into consideration. To achieve this, a descriptive cross-sectional design was adopted and data were collected from 140 Indian students recently finished their hotel internship. The proposed claims were tested through Structural Equation Modeling (SEM). Findings claim no direct influence of service quality of the internship on the career intentions of the hotel interns. However, hotel internship service quality has an adverse impact on the word of mouth of interns. Further, the satisfaction of interns mediates positively between these two variables, thereby negating the direct adverse effect and depicting competitive mediation. The results may facilitate both hotels and IHMs to design and schedule an effective internship program to bridge the gap between the expected and available skilled manpower for the hotels.
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酒店实习服务质量如何成为学生实习生行为意向的可测量因素?实习生满意度的中介作用
摘要本研究旨在探讨影响知名酒店管理学院酒店实习生行为意向的因素。此外,本研究还将学生在实习期间的满意度作为一个中介因素,以确定未来职业意向与口碑之间的关系。为了实现这一点,采用了描述性的横断面设计,并从140名最近完成酒店实习的印度学生中收集了数据。通过结构方程建模(SEM)对所提出的权利要求进行了测试。调查结果表明,实习服务质量对酒店实习生的职业意向没有直接影响。然而,酒店实习服务质量对实习生的口碑产生了不利影响。此外,实习生的满意度在这两个变量之间正向中介,从而否定了直接的不利影响,并描述了竞争性中介。研究结果可能有助于酒店和IHM设计和安排有效的实习计划,以弥补酒店预期和可用技能人力之间的差距。
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来源期刊
Journal of Teaching in Travel & Tourism
Journal of Teaching in Travel & Tourism EDUCATION & EDUCATIONAL RESEARCH-
CiteScore
4.30
自引率
12.00%
发文量
32
期刊介绍: The Journal of Teaching in Travel & Tourism is the professional journal of the International Society of Travel & Tourism Educators (ISTTE). This journal serves as an international interdisciplinary forum and reference source for travel and tourism education. The readership of the journal is international in scope, with a good representation in college and university libraries as well as high schools and professional schools offering courses in travel and tourism.
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