{"title":"Communication Fiasco: Setting It Right","authors":"Vidya Pratap, Shruthi J. Mayur","doi":"10.1177/09728201231166745","DOIUrl":null,"url":null,"abstract":"After completing their daughter’s wedding ceremonies, Mala and Ravi decide to take their guests out to dinner. Mala pre-booked this get-together at Hotel Manor Residency. Mala made this booking via phone in a conversation with Kuldeep. On reaching the venue, they were informed that there is no such booking for dinner. Brushing the oversight aside, Mala and her guests settled for dinner as it had been pre-ordered. However, to the hosts’ dismay, the steward seemed to have no clue about the order. Ravi got furious at the oversight and decided to leave with his guests without having dinner. So, he wrote to the General Manager Anitha expressing his utter disappointment at how the situation had unfolded. Upon receiving the email from Dr Ravi, Anita is in a dilemma on how to tackle the situation and respond to the complaint.","PeriodicalId":41247,"journal":{"name":"Asian Journal of Management Cases","volume":" ","pages":""},"PeriodicalIF":0.1000,"publicationDate":"2023-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Asian Journal of Management Cases","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1177/09728201231166745","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"MANAGEMENT","Score":null,"Total":0}
引用次数: 0
Abstract
After completing their daughter’s wedding ceremonies, Mala and Ravi decide to take their guests out to dinner. Mala pre-booked this get-together at Hotel Manor Residency. Mala made this booking via phone in a conversation with Kuldeep. On reaching the venue, they were informed that there is no such booking for dinner. Brushing the oversight aside, Mala and her guests settled for dinner as it had been pre-ordered. However, to the hosts’ dismay, the steward seemed to have no clue about the order. Ravi got furious at the oversight and decided to leave with his guests without having dinner. So, he wrote to the General Manager Anitha expressing his utter disappointment at how the situation had unfolded. Upon receiving the email from Dr Ravi, Anita is in a dilemma on how to tackle the situation and respond to the complaint.
期刊介绍：
Asian Journal of Management Cases is a peer-reviewed journal that aims at providing high-quality teaching material to academics, consultants, and management developers, through cases on management practices in the socioeconomic context of developing Asian countries. The journal covers all administrative disciplines including accounting and finance, business ethics, production and operations management, entrepreneurship, human resource management, management information systems, marketing, organizational behaviour, strategic management, and managerial economics. Each issue of Asian Journal of Management Cases comprises four to five original case studies. Teaching cases should be accompanied with a Teaching Note (TN). Even though the TN will not be published, it is necessary for the review process and can be obtained by contacting the authors directly. Please refer to the online submission guidelines for details on writing a teaching note. AJMC does not publish pure research or applied research based on field studies (not case studies). The journal is published in March and September every year with thematically focused issues occasionally.
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