Development of Industry 4.0 in the Hotel and Restaurant Business

Abstract

In recent times, many authors have observed the beginning of a new industrial revolution, or industry 4.0, signs of which are considered to be overall computerization, robotization and the formation of "smart networks" (Geissbauer et al., 2014; Schwab, 2016; Verevka, 2018; Goncharova and Bezdenezhnykh, 2018; Lebedev, Mokeeva and Rodionov, 2018). The fourth industrial revolution, better known as Industry 4.0, got its name from the initiative of 2011, led by businessmen, politicians and scientists who identified it as a means of improving competitiveness of Abstract