The New Normal: Student Preferences for Online Advising Before, During, and After the Pandemic

Abstract

Learning advisers have traditionally been reluctant to conduct online appointments. We compared proportional student use of online appointments over the course of the pandemic, and relative student satisfaction between online and in-person appointments in 2021. After the initial lockdowns eased and students were able to choose their preferred appointment type, online appointments have remained popular on an ongoing basis, although in-person appointments are slightly preferred overall. There was no difference in student satisfaction between modes.