Punctuated incongruity: A new approach to managing trade-offs between conformity and deviation

IF 3.1 Q2 MANAGEMENT Research in Organizational Behavior Pub Date : 2014-01-01 DOI:10.1016/j.riob.2014.08.002
Shefali V. Patil , Philip E. Tetlock
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引用次数: 19

Abstract

Micro and macro scholars alike have long warned about “incongruent” work environments that sow confusion by sending inconsistent normative signals to employees. We argue that these warnings rest on the debatable assumption that employees do not have cognitive bandwidth and emotional resilience to do more than single-mindedly pursue internally consistent goals. Challenging this assumption, we argue that employees in today's complex knowledge economies often face tasks that require balancing opposing risks such as those of conforming too closely to standard practices against those of deviating too far. Given this reality, we explain how congruity can sometimes be maladaptive and incongruity, adaptive. Congruent combinations of process accountability and collectivism can trigger excessive conformity and congruent combinations of outcome accountability and individualism can induce excessive deviation. But incongruent combinations can motivate employees to rethink tacit assumptions and explore better ways of reaping the benefits of conformity (deviation) at a lower cost of the other value. That said, managing tradeoffs can be exhausting—and congruity affords needed guidance. Organizations should therefore introduce incongruity in carefully calibrated quasi-experimental doses. The likelihood of successful implementation of this advice hinges on managers’ ideological resistance to incongruity as well as their ability to mobilize employee “buy in.” Our chapter highlights the dialectical interplay between incongruity which encourages mindfulness and congruity which provides a respite from the burdens of choice.

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间断的不一致:一种管理一致性与偏差之间权衡的新方法
长期以来,微观和宏观学者都警告说,“不一致”的工作环境会向员工发出不一致的规范信号,从而造成混乱。我们认为,这些警告基于一个有争议的假设,即员工没有认知带宽和情绪弹性,只能一心一意地追求内部一致的目标。挑战这一假设,我们认为,在当今复杂的知识经济中,员工经常面临需要平衡对立风险的任务,例如过于严格地遵循标准实践与偏离太远的风险。鉴于这一现实,我们解释了和谐有时是如何不适应的,而不和谐是如何适应的。过程问责制和集体主义的一致结合会导致过度从众,结果问责制和个人主义的一致结合会导致过度偏离。但是,不一致的组合可以激励员工重新思考隐性假设,并探索以较低的其他价值成本获得一致性(偏差)收益的更好方法。也就是说,管理权衡可能会让人筋疲力尽,而一致性提供了所需的指导。因此,各组织应在仔细校准的准实验剂量中引入不一致性。这一建议成功实施的可能性取决于管理者在意识形态上对不一致的抵制,以及他们动员员工“买入”的能力。我们的章节强调了鼓励正念的不和谐和提供选择负担喘息机会的和谐之间的辩证相互作用。
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来源期刊
Research in Organizational Behavior
Research in Organizational Behavior Psychology-Social Psychology
CiteScore
1.60
自引率
0.00%
发文量
4
期刊介绍: Research in Organizational Behavior publishes commissioned papers only, spanning several levels of analysis, and ranging from studies of individuals to groups to organizations and their environments. The topics encompassed are likewise diverse, covering issues from individual emotion and cognition to social movements and networks. Cutting across this diversity, however, is a rather consistent quality of presentation. Being both thorough and thoughtful, Research in Organizational Behavior is commissioned pieces provide substantial contributions to research on organizations. Many have received rewards for their level of scholarship and many have become classics in the field of organizational research.
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