Interfaces das interfaces socioestatais: ouvidorias, conselhos gestores e Facebooks governamentais

Abstract

Introduction: The work aims to analyze the articulations between three different types of interfaces between State and society: ombudsmen, management councils and government Facebooks. Materials and Methods: The study is based on the mapping of these interfaces in three different areas of public policies: health, social assistance and environment and at two levels of government (Santa Catarina State Government and Florianópolis City Hall). Based on a general mapping of the interfaces identified on the respective pages of the Government Departments, the research included document analysis, interviews, survey of records in Council minutes and government Facebook posts. Results: Taking dimensions as attributions, competences, institutional design, area of public policies and the role of political, bureaucratic and social actors as an analytical base, the research identified important differences in the greater or lesser capacity for dialogue between the three modalities of socio-state interface, with positive highlight for councils in the areas of health and social assistance. Discussion: The research presents an advance in studies on socio-state interfaces, extending, in addition to participatory institutions, the modalities of society's participation in government agencies. Despite the limited scope of the study, especially when considering the complexity and variety of participatory programs and devices within government agencies and structures and local and regional specificities, the article reinforces the importance of expanding, in a relational way, the understanding of this phenomenon.