The effect of process quality improvement and lean practices on competitive performance in the UAE healthcare industry

Q1 Decision Sciences Uncertain Supply Chain Management Pub Date : 2023-01-01 DOI:10.5267/j.uscm.2022.10.001

B. Kurdi, Enass Khalil Alquqa, Haitham M. Alzoubi, M. Alshurideh, S. Al-Hawary

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引用次数: 2

Abstract

The purpose of this paper is to empirically examine a theoretical model which identifies the effect of process quality improvement and lean practices on competitive performance in the healthcare industry in the United Arab Emirates (UAE). The study uses a quantitative research technique with convenient cluster sampling through applying a descriptive, causal and analytical research design. A valid sample size of 270 respondents is used for analysis by linear regression and hypothesis testing using SPSS. The results indicate a direct significant relationship between process quality improvement and a direct significant relationship between lean practices and competitive performance. Given the substantial resources spent and efforts to improve healthcare quality, the absence of studies demonstrating the impact of quality-related operations and activities would require future research. Hospitals in one city in UAE have access that limits the research results. It is recommended that future research assess more variables dependency on the healthcare sector that can affect increase competitiveness. The research provides some managerial implications that could help hospital managerial members improve their healthcare delivery system's leanness and quality improvement to get competitiveness. Quality improvement and lean practices help increase competitive performance and can assist the healthcare sector in providing better service using these practices that have never been considered in research.

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过程质量改进和精益实践对阿联酋医疗保健行业竞争绩效的影响

本文的目的是实证检验一个理论模型，该模型确定了过程质量改进和精益实践对阿拉伯联合酋长国(阿联酋)医疗保健行业竞争绩效的影响。本研究采用定量研究方法，采用描述性、因果性和分析性的研究设计，方便了整群抽样。有效样本量为270人，采用SPSS进行线性回归分析和假设检验。结果表明，过程质量改进和精益实践与竞争绩效之间存在直接的显著关系。鉴于为提高医疗保健质量所花费的大量资源和努力，缺乏证明与质量相关的操作和活动的影响的研究，将需要进一步的研究。阿联酋一个城市的医院可以访问，这限制了研究结果。建议未来的研究评估更多的变量依赖于医疗保健部门，可以影响提高竞争力。本研究提供了一些管理启示，可以帮助医院管理成员改善其医疗服务系统的精益化和质量改进，以获得竞争力。质量改进和精益实践有助于提高竞争绩效，并可以帮助医疗保健部门使用这些从未在研究中考虑过的实践提供更好的服务。

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来源期刊

Uncertain Supply Chain Management Decision Sciences-Statistics, Probability and Uncertainty

CiteScore

5.60

自引率

0.00%

发文量

112

期刊介绍： Supply chain management (SCM) plays an essential role in managing the movement of raw materials into an organization, certain issues of the internal processing of materials into finished goods, and the movement of finished products out of the organization for end-consumer delivery. The goal of SCM is to improve trust and collaboration among supply chain partners and to improve inventory visibility. However, many SCM problems deal with uncertain events such as uncertainty in demand, supply, quality, price, etc. This forum is dedicated to all scholars who wish to share their ideas about uncertainty in SCM problems. Uncertain supply chain management is a quarterly publication dedicated to all scientists in all over the world who wish to share their experiences and knowledge in this field. Our policy is to perform a peer review on all submitted articles and publishes original and high quality articles.