Towards a narrative methodology for software documentation design

P. Kloppenberg, P. Dean
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Abstract

Document design is a difficult task, especially when the writer is faced with a potentially hostile audience. A narrative approach to design addresses questions of audience, motivation, and tasks. Using reader-response theory and the dramaturgical approach of K. Burke (1945; 1950; 1989; 1970), writers can construct a series of narrative arcs on which to base their documents.
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面向软件文档设计的叙述方法学
文档设计是一项艰巨的任务,尤其是当作者面对潜在的敌对读者时。叙述式设计方法解决了受众、动机和任务等问题。运用读者反应理论和伯克(K. Burke, 1945;1950;1989;1970年),作家可以构建一系列的叙事弧线,以此为基础,他们的文件。
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