Harcèlement psychologique au travail : processus relationnels et profils de victimes. : Approche processuelle, intégrative et dynamique d'un phénomène complexe

Abstract

MORAL HARASSMENT ON THE WORKPLACE : RELATIONSHIP PROCESSES AND PROFILE OF THE VICTIMSMoral harassment on the workplace has been abundantly studied in the course of the last 15 years. Various research projects were able to better describe typical behaviors, consequences for the victims as well as the main risk factors conditioning the appearance of moral harassment. Today, research on this topic faces new challenges. We have selected three of these new challenges : to better understand the complexity of the processes at play in situations of moral harassment, to better identify the role of outside players such as the group of colleagues or hierarchical superiors and, finally, to better understand the link between conflict and harassment.Our method is based on semi-direct interviews (number of interviews = 100) with individuals (n = 50) who view themselves as victims of moral harassment. For the analysis, we have used a process-based model, integrative and dynamic, which allows us to identify a set of processes characteristic of situations of harassment and to distinguish them from more conflict-based or victimization-based processes.