Delivering public value by selected government departments in South Africa – Perceptions of senior managers

IF 1.2 4区 管理学 Q3 ECONOMICS South African Journal of Economic and Management Sciences Pub Date : 2022-07-25 DOI:10.4102/sajems.v25i1.3791
David Pooe, W. Munyanyi
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引用次数: 2

Abstract

is of the services provided by government and how they can best manage the effective delivery of such services is through the ‘public value’ lens. According to Meynhardt, Brieger and Andere (2017), the question of public value, which is far more difficult to measure than mere financial performance, preoccupies public sector managers. Grant et al. (2014) add that the role of public managers in public value creation is to steer networks of delivery and maintain the overall capacity of the system. That said, since government services are widely utilised, the notion of public value places the broader community at the centre as a collective beneficiary availing themselves of government’s collected provisions (OECD 2019). Yotawut (2018) defines public value theory as ‘an approach that explores how public organisations operationalize the principles of public value by focusing on the role of public engagement which Background: Over the years, the expectations of both the public and private sectors regarding value have changed significantly, thereby increasing the need for government departments to revisit their public-value creation model. Aim: This study sought to explore perceptions of senior managers in selected national government departments in South Africa with regard to the influence of information sharing, process innovation, stakeholder analysis and engagement in the relational governance and public value. Setting: The respondents were 230 senior managers from the five national government departments who, over time and in various groups, attended the Executive Development Programme hosted by the National School of Government. Methods: A quantitative research approach involving a cross-sectional survey design was followed in the study. Data were analysed by means of structural equation modelling (SEM). Results: In the study a strong, positive relationship was found between information sharing, process innovation, stakeholder analysis and relational governance. Further, a strong positive relationship between relational governance and public value was also established. Conclusion: Based on the perceptions of senior managers, government departments seeking to deliver superior public value need to focus primarily on managing their relational governance. To that end, it is vital that they develop their information-sharing and process innovation, as well as stakeholder analysis and engagement.
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通过南非选定的政府部门提供公共价值——高级管理人员的看法
政府所提供的服务,以及政府如何透过“公众价值”的视角,最有效地管理这些服务。根据Meynhardt, Brieger和Andere(2017)的观点,公共价值的问题比单纯的财务绩效更难衡量,这是公共部门管理者关注的问题。Grant等人(2014)补充说,公共管理者在公共价值创造中的作用是引导交付网络并保持系统的整体能力。也就是说,由于政府服务被广泛利用,公共价值的概念将更广泛的社区置于中心,作为利用政府收集的规定的集体受益人(OECD 2019)。Yotawut(2018)将公共价值理论定义为“一种探索公共组织如何通过关注公众参与的作用来实现公共价值原则的方法。背景:多年来,公共和私营部门对价值的期望都发生了重大变化,从而增加了政府部门重新审视其公共价值创造模式的必要性。”目的:本研究旨在探讨南非选定的国家政府部门高级管理人员对信息共享、流程创新、利益相关者分析和参与关系治理和公共价值的影响的看法。背景:回答者是来自五个国家政府部门的230名高级管理人员,他们在一段时间内以不同的小组参加了国家政府学院主办的行政人员发展方案。方法:采用横断面调查设计的定量研究方法。采用结构方程模型(SEM)对数据进行分析。结果:研究发现信息共享、流程创新、利益相关者分析与关系治理之间存在显著的正相关关系。此外,关系治理与公共价值之间也建立了强烈的正相关关系。结论:根据高级管理人员的看法,寻求提供卓越的公共价值的政府部门需要主要关注管理他们的关系治理。为此,他们必须发展信息共享和流程创新,以及利益相关者分析和参与。
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来源期刊
CiteScore
2.30
自引率
9.10%
发文量
29
审稿时长
52 weeks
期刊介绍: The South African Journal of Economic and Management Sciences (SAJEMS) is a leading South African-based publication for interdisciplinary research in the economic and management sciences. The journal publishes and disseminates high-quality academic articles that contribute to the better understanding of the interaction between economic, environmental and social perspectives as applicable to the broader management sciences in an African environment. The editorial board therefore invites authors to submit their research from areas such as economics, finance, accounting, human capital, marketing and other related disciplines that break down common intellectual silos and prepares a new path for debate on the operation and development of sustainable markets and organisations as relevant to the broader African context.
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