An improved subordinate appraisal of bank manager's competence

Abstract

The three-factor, forty-five item instrument measuring manager's competence in retail banking returns a poor comparative fit index when modelled as an orthogonal or oblique model. Revisiting the original scale development study published in 1996 with a new data set and following a revised research design yields a considerably improved model. A second-order factor, overall managerial competence, is demonstrated to capture a meaning common to the five first-order factors, namely, entrepreneurial style , interpersonal skills , intellectual capacity , participative management style and emotional maturity . The revised model with substantially improved construct validity and reconfirmed instrument reliability can now be used with more confidence by human resource managers. The revised instrument can become a diagnostic tool in identifying areas of incompetence in management, as well as an instrument of feedback to the manager from subordinates. Allowing subordinates to voice their opinions about their immediat...