Moderating Role of Organizational Levels in the Autonomy, Feedback, Role Stressors, and Job Satisfaction Model: A Study of Indian Software Industry Using SEM

Abstract

The present study determines the moderating role of organizational levels in autonomy, feedback, role stressors (role conflict and role ambiguity), and job satisfaction among Indian software employees because very few Indian researchers explore this aspect. This study also determines the impact of autonomy, feedback, and the role of stressors on job satisfaction among low and middle levels of software employees. Multi-group moderation analysis found that high autonomy is experienced by low-level software employees, and high feedback is experienced by high-level software employees. In case of role stressors, role conflict was experienced more by middle level as compared to low-level, and role ambiguity was significantly more experienced by low-level as compared to middle-level software employees. Chi-square difference test found invariant moderation effects of organizational levels in autonomy, feedback, role conflict, role ambiguity, and job satisfaction model.