Computer Professionals and Their Perceived Workload

Abstract

This research, conducted in the context of computer professionals, examined the effects of workload on three work outcomes – namely, work exhaustion, job satisfaction, and turnover intention. Data collected from a questionnaire survey were used to test the relationships proposed in this research. The results showed that (a) workload was positively related to work exhaustion, job satisfaction and turnover intention; (b) work exhaustion was positively related to turnover intention and negatively related to job satisfaction, and (c) job satisfaction was negatively related to turnover intention. The contribution of this research is that it shows how workload affects turnover intention, depending on the mediating effects of work exhaustion and job satisfaction. The paper discussed the implications of results for research and practice.