Factors Affecting Egyptians Adoption of E-government Using Extension of the UTAUT Model after COVID-19 Pandemic

Abstract

- In this era, e-government has transformed the interaction between the government and the citizens. Egypt is a developing country that has recently experienced a transition to e-government. The COVID-19 pandemic has and still deeply changed the world. This study examines the efficiency and the acceptance of e-government factors in Egypt. A proposed model was developed by reviewing the key concepts related to the implementation of the e-government and testing the pandemic influence to accelerate the acceptance and the real usage. Citizen trust in government and technology is urgent to the widespread adoption of e-government. Thus, the Unified Theory of Acceptance and Use of Technology model (UTAUT) has been extended by including government trust and Internet trust. The study was conducted by surveying the opinions of 483 citizens. The results shed a light on the key factors of e-government adoption in Egypt and support the proposed constructs; performance expectancy, effort expectancy, social influence, facilitating conditions, trust in the government, and trust in the Internet, in addition to the role of education and income as indirect moderators’ factors. Moreover, most of the participants were satisfied with e-government services as a good and useful channel to get governmental information and services during the pandemic.