{"title":"The relationship between net promoter score and insurers’ profitability: an empirical analysis at the customer level","authors":"Jonas R. Jahnert, Hato Schmeiser","doi":"10.1057/s41288-021-00237-3","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":75009,"journal":{"name":"The Geneva papers on risk and insurance. Issues and practice","volume":"29 1","pages":"944 - 972"},"PeriodicalIF":0.0000,"publicationDate":"2021-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"10","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"The Geneva papers on risk and insurance. Issues and practice","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1057/s41288-021-00237-3","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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